Aleena Shah
Sydney,NSW
Summary
Dedicated and customer-focused professional seeking a challenging role as a Client Service as a service delivery officer in a dynamic call centre environment. With prior experience in customer service, a passion for providing exceptional outcomes, and strong communication skills, equipped with a high level of attention to detail, problem-solving abilities, and proficiency in systems and processes, I am committed to being the first point of contact and always ensuring an exceptional customer experience.. Successfully managed diverse age groups and facilitated engaging activities to support developmental milestones. Demonstrated effective communication and problem-solving skills in various babysitting roles.
Professional childcare provider with comprehensive understanding of child development and behaviour management. Skilled in creating structured and fun environment that promotes learning and growth. Known for reliability and adaptability, consistently meeting dynamic needs of families and fostering positive relationships.
Overview
2025
2025
years of professional experience
Work History
Babysitter
- Supervised children's activities to ensure safety and engagement.
- Planned and implemented age-appropriate educational games and activities.
Volunteer
Tutor
Zaynab’s Tutoring
01.2023 - 01.2025
- Organized and delivered professional lessons to students ranging from Kindergarten to Year 7
- Effectively communicated with students and parents regarding learning progress and areas for improvement.
- Successfully achieved a 10% average improvement in student results over the course of one school term.
- Managed various administrative tasks, including handling accounts, making calls, sending emails, and engaging in scheduling and timetabling activities.
- Delivered one-on-one and group tutoring sessions, clearly and professionally explaining concepts to meet diverse student needs.
- Accurately recorded lesson notes, progress updates, and feedback, ensuring information was shared effectively with students and parents.
- Adapted teaching methods and resources to suit different learning styles, showing flexibility and responsiveness to client needs.
- Managed multiple tutoring commitments in a fast-paced schedule, maintaining reliability and a high standard of service.
Customer Specialist
Cake it Away
Sydney
01.2023 - 02.2024
- Confidently used multiple technology platforms (Instagram, Uber Eats, Menulog, DoorDash) to share and accurately record client information, ensuring seamless service delivery.
- Responded to a high volume of client queries across phone, email, and online channels, consistently meeting tight deadlines in a fast-paced environment.
- Delivered excellent client service by resolving complaints professionally and empathetically, resulting in positive feedback and repeat business.
- Communicated clearly and professionally with diverse customers, maintaining trust, and building strong relationships across different communication channels.
- Adapted quickly to new online ordering systems and processes, demonstrating flexibility and a willingness to learn new skills.
- Balanced in-store service with online customer management, thriving in a busy, high-pressure environment while maintaining service quality.
- Supported community engagement by managing Instagram content and interactions, contributing to brand visibility and stronger client connections.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
- Delivered personalized customer service, fostering positive brand image.
Customer Representative
Cake it Away
Sydney
01.2022 - 01.2024
- Assisted customers with routine inquiries in person and over the phone providing accurate information and friendly service.
- Recorded and updated basic customer order details into online systems to ensure accuracy and timely processing.
- Escalated complex issues to senior staff when required, supporting effective complaint resolution and service continuity.
- Performed simple administrative tasks such as checking messages, responding to standard emails, and monitoring customer orders across platforms.
- Excellent communication and interpersonal abilities for engaging with customers and building positive relationships.
- Detail-oriented and efficient in handling customer orders and transactions, ensuring accuracy and timely delivery.
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints with effective problem-solving techniques.
Education
No Degree - Modern History,Studies of Religion,Health Science
Australian Islamic College of Sydney
Mount Druitt, NSW11-2026
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
- Patience and empathy
- Problem-solving
- Strong work ethic
- Flexible scheduling
Timeline
Customer Specialist
Cake it Away
01.2023 - 02.2024
Tutor
Zaynab’s Tutoring
01.2023 - 01.2025
Customer Representative
Cake it Away
01.2022 - 01.2024
Babysitter
Volunteer
No Degree - Modern History,Studies of Religion,Health Science
Australian Islamic College of Sydney