Summary
Overview
Work History
Education
Skills
Volunteering - Community outreach
References
Certification
Languages
Timeline
Generic

Aleena Shaji

Melbourne,VIC

Summary

Highly communicative and empathetic individual with exceptional interpersonal skills and a strong passion for youth work. Proven ability to adapt to team environments and effectively manage challenges. Currently pursuing a Bachelor’s degree in Youth Work while maintaining full-time employment. Fluent in both Malayalam and English, dedicated to providing excellent customer service and support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Oporto
Melbourne, VIC
06.2022 - Current
  • Lead and inspire team members to achieve organisational goals and maintain a positive work environment
  • Demonstrate exceptional communication skills in interactions with team members, customers, and stakeholders
  • Provide outstanding customer service, resolving complaints and issues effectively
  • Prioritise tasks and delegate responsibilities to ensure efficient time management and meet deadlines
  • Implement sales and marketing strategies to drive business goals and revenue growth
  • Manage financial aspects including budgeting, inventory management, and cost control
  • Identify and resolve operational problems, ensuring smooth store operations

Multi-Site Manager

Grill'd
South Melbourne, VIC
04.2020 - 06.2022
  • Managed multiple Grill'd locations, ensuring consistent and high-quality service across all sites
  • Led and inspired teams to achieve organisational goals and maintain a positive work environment
  • Demonstrated exceptional communication skills in interactions with team members, customers, and stakeholders
  • Provided outstanding customer service, resolving complaints and issues effectively
  • Prioritised tasks and delegated responsibilities to ensure efficient time management and meet deadlines
  • Implemented sales and marketing strategies to drive business goals and revenue growth
  • Managed financial aspects including budgeting, inventory management, and cost control
  • Identified and resolved operational problems, ensuring smooth store operations

Store Manager

Oporto
Cranbourne North, VIC
06.2019 - 06.2021
  • Supervised staff training and support, focusing on delivering high-quality service
  • Maintained strict sanitisation protocols to ensure customer safety
  • Managed inventory, prepared ingredients, and cleaned work areas to optimise time
  • Delivered fast, friendly service, meeting all customer needs
  • Processed payments accurately using POS systems

Crew Member

Carl's Jr
Cranbourne North, VIC
06.2019 - 12.2020
  • Provided excellent customer service by greeting customers, taking orders, and handling complaints
  • Prepared and cooked food according to company standards
  • Maintained a clean and organised work environment
  • Assisted with inventory management and supply stocking
  • Collaborated with team members for efficient service delivery

Education

Bachelor of Youth Work -

Australian Catholic University
12.2025

First Aid Certification -

Red Cross
01-2024

VCE -

Beaconhills College
12.2019

Skills

  • Leadership and Team Building
  • Effective Communication (Verbal and Written)
  • Customer Service Excellence
  • Time Management and Prioritisation
  • Sales and Marketing Strategies
  • Financial Management (Budgeting, Inventory, Cost Control)
  • Problem-Solving and Conflict Resolution
  • Youth Leadership and Mentorship
  • Working with children's check
  • Bilingual: Malayalam and English

Volunteering - Community outreach

City Support Night (Grill’d, Salvation Army) 

Volunteer Coordinator, 2021 - 2023

  • Organised City Support Nights every first Tuesday of the month to feed the homeless.
  • Coordinated efforts with Grill’d and the Salvation Army to ensure smooth and effective operations.
  • Enhanced organisational and leadership skills through planning and execution of these events.

Local matters (Grill'd)

Volunteer Coordinator,  2021-2023

  • Helped organise Local Matters events to support local community projects and initiatives.
  • Developed event planning and community engagement skills through these efforts.
  • Helped choosing the monthly organisations for Grill'd local matters program.

Youth Leader (St Agatha’s Parish, Cranbourne)

2016 - 2021

  • Provided mentorship and support to young people, helping them navigate various personal and social challenges.
  • Organised and led youth activities and events, fostering a supportive and inclusive environment.

Bupa aged care

Volunteer, 2017 - 2019

  • Assisted in providing care and companionship to elderly residents.
  • Supported the organisation of activities and events to enhance residents’ wellbeing.

St Vincent de Paul (Vinnies)

Volunteer, Christmas Hampers, 2018 - Present

  • Assisted in organising and distributing Christmas hampers to families in need during the holiday season.
  • Contributed to community service efforts, providing support to vulnerable populations.

Brotherhood of St Laurence

Volunteer, 2015 - 2019

  • Participated in various community service initiatives aimed at supporting disadvantaged individuals and families.
  • Supported fundraising and awareness campaigns to promote social inclusion.

Relay for life

Volunteer, 2014 - 2019

  • Participated in Relay for Life events to raise funds for cancer research and support services.
  • Assisted in organising and coordinating event logistics to ensure successful fundraising efforts.

References

 Erika Grace Nissinen: Crew Trainer | 0481772880 

Simran Sabharwal: Manager | 0405053663 

Vishal Mohan: Oporto Franchise Owner | 0468 360 009 

Jack Harris: Franchise Manager, Grill’d | 0404833554

Certification

  • Youth Affairs Council Victoria (YACVic): Student Membership, 2023

Languages

English
Native/ Bilingual
Malayalam
Native/ Bilingual

Timeline

Restaurant Manager

Oporto
06.2022 - Current

Multi-Site Manager

Grill'd
04.2020 - 06.2022

Store Manager

Oporto
06.2019 - 06.2021

Crew Member

Carl's Jr
06.2019 - 12.2020

Bachelor of Youth Work -

Australian Catholic University

First Aid Certification -

Red Cross

VCE -

Beaconhills College

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Aleena Shaji