Aleena Wafa
Adelaide,SA
Summary
Dynamic claims consultant with proven expertise at TSA in evaluating claims and identifying fraudulent activity. Adept at policy interpretation and delivering exceptional customer service, I excel in fostering client relationships and ensuring compliance. My attention to detail and strong interpersonal skills drive successful outcomes in claims processing and client satisfaction.
Overview
6
6
years of professional experience
Work History
Claim consultant
TSA
Valley View, SA
04.2025 - Current
- Evaluated claims and determined eligibility based on policy guidelines.
- Collaborated with clients to gather necessary documentation for claims processing.
- Communicated claim decisions and processes clearly to clients and stakeholders.
- Identified potential fraudulent activity to protect the interests of the insurer.
- Reviewed documents such as police reports, bills, invoices, and photographs. related to claim processing.
Point of Sale Associate
Officeworks
Adelaide
10.2022 - Current
- Processed cash and credit payments utilizing POS tools.
- Followed all safety protocols while handling money.
- Resolved customer complaints in a timely and professional manner.
- Enforced store policies to ensure the protection of company items.
Customer Service Representative
Datacom
Valley View, SA
01.2025 - 04.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Escalated complex issues to appropriate departments for resolution.
Optical Dispensing Assistant
Specsavers
Adelaide
03.2024 - 08.2024
- Trained new employees on proper procedures for dispensing eyewear while adhering to company policies.
- Educated customers about product features and benefits to ensure they were making informed decisions about their purchases.
- Assisted optometrists with a variety of tasks including fitting contact lenses, preparing patients for eye exams and administering vision tests.
Point of Sale Associate
Skechers
Adelaide
10.2022 - 03.2023
- Conducted regular price checks to maintain competitive prices on products.
- Collaborated effectively with colleagues within the department as well as other departments in the store.
- Offered helpful answers to product questions for informing purchasing decisions.
Sales Assistant
Kmart
10.2020 - 01.2023
- Contacted prospects, clients and business partners to align appropriate calendars for sales meetings.
- Managed sales and optimized each step of sales process.
- Initiated orders for product replenishment to avoid out-of-stock situations.
- Greeted and directed visitors based on their needs.
Team Member
Hungry Jacks
Valley View, SA
01.2020 - 08.2020
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in inventory management by restocking shelves and organizing products.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Followed safety protocols to ensure a secure working environment for all staff.
Education
Bachelor of Science - Maters of Optometry
Flinders University
SA01.2028
Skills
- Teamwork Abilities
- Returns and exchanges
- Interpersonal Skills
- Customer Service
- Attention to Detail
- Claims evaluation
- Medical terminology
- Policy interpretation
- Liability determination
- Claims settlement
- Patient interaction
- Customer service
Languages
Dari
Professional
Persian
Professional
References
References available upon request
Timeline
Claim consultant
TSA
04.2025 - Current
Customer Service Representative
Datacom
01.2025 - 04.2025
Optical Dispensing Assistant
Specsavers
03.2024 - 08.2024
Point of Sale Associate
Officeworks
10.2022 - Current
Point of Sale Associate
Skechers
10.2022 - 03.2023
Sales Assistant
Kmart
10.2020 - 01.2023
Team Member
Hungry Jacks
01.2020 - 08.2020
Bachelor of Science - Maters of Optometry
Flinders University
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