Aleesha Butler
Dubbo,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
The Pastoral Hotel
09.2020 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Customer Service
Zambrero
10.2017 - 09.2019
- Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service
Village Bakery Cafe
07.2017 - 09.2019
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Increased daily sales by upselling menu items based on customer preferences.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Education
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW11.2018
Skills
- Managing Operations and Efficiency
- Business Development
- Interpersonal Relations
- Workforce Management
- Hiring and Training
- Decision-Making
Certification
Responsible Service of Alcohol
Responsible Conduct of Gambling
Certificate II in Hospitality
Certificate II in kitchen Operations
References
Paige Alexander
Role: Manager at Pastoral Hotel Dubbo
Contact: 0400855202
or via email: paige.alex02@gmail.com
Kaitlin Butler
Role: Previous Supervisor/Team Leader at Zambrero Dubbo
Contact: 0438169291
or via email: kaitlin.butler@hotmail.com
Timeline
Manager
The Pastoral Hotel
09.2020 - Current
Customer Service
Zambrero
10.2017 - 09.2019
Customer Service
Village Bakery Cafe
07.2017 - 09.2019
High School Diploma -
Dubbo College Senior Campus
Responsible Service of Alcohol
Responsible Conduct of Gambling
Certificate II in Hospitality
Certificate II in kitchen Operations
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