Aleesha Kelland
Mackay,QLD
Summary
Enthusiastic professional with a customer-focused approach, enhancing satisfaction through proactive order processing and inventory management. Strong communication and relationship-building skills contribute to fostering collaborative team environments. Committed to personal growth and creating a positive workplace culture.
Overview
1
1
Certification
21
21
years of professional experience
Work History
OEM Parts Support Representative
HBT Services QLD Pty Ltd
02.2026 - 06.2026
- Confirmed customer purchase orders in SAP Navision and Ariba systems.
- Entered sales orders accurately and efficiently.
- Tracked and expedited orders to meet customer requirements.
- Coordinated with breakdown support to manage parts flow.
- Facilitated communication with suppliers to ensure timely deliveries.
- Identified and procured local parts to streamline supply chain efficiency.
- Provided open order reports to customers and account managers.
- Supported invoicing processes for repairable jobs.
Storeperson
Shepelec Contracting Services
01.2025 - 01.2026
- Operated forklifts to move materials within the warehouse efficiently.
- Packaged and labeled products for shipment according to specifications.
- Supported loading and unloading of trucks, ensuring on-time delivery of goods.
- Verified and reconciled goods against invoices and delivery dockets to ensure accuracy in shipments.
- Updated and managed inventory records using warehouse management systems to maintain stock accuracy.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Investigated any reported problems regarding shipping errors or damages.
- Organized warehouse space for efficient storage of products.
- Conducted regular safety checks on equipment and workspaces.
Spare Parts Coordinator
Hitachi Global Air Power
01.2022 - 01.2025
- Conducted part finding using specific equipment manuals, smart equipment, and BOMs.
- Coordinated logistics for on-time delivery of products and materials to meet customer needs.
- Maintained accurate purchasing and stock data to support budgeting and forecasting.
- Processed customer quotes for direct sales and ensured effective account management.
- Execute sales order processing utilizing Outlook and internal CRM platform.
- Demonstrated proficiency in SAP Ariba, Microsoft Word, Excel, and Outlook.
- Managed incoming and outgoing calls using digital phone system to enhance communication flow.
- Provided front counter customer service to enhance client interactions.
Level 1 Parts Interpreter
Hastings Deering
01.2021 - 01.2022
- Processed BHP B2B orders and sourced updated estimated lead times on backorders to maintain inventory accuracy.
- Processed transfer orders to ensure timely inventory movement.
- Collaborated with parts team to ensure timely fulfillment of customer delivery dates.
- Utilized Word, Excel, AX, SAP, Ariba, and Parts Viz for data management and reporting.
- Contracted by Haynes Recruitment to address project-specific staffing requirements.
Customer Service Operator
Ampcontrol
01.2014 - 01.2021
- Cultivated strong relationships with existing customers to enhance satisfaction and retention.
- Tracked customer jobs from start to finish to ensure timely and accurate completion.
- Setting clear expectations and issue resolution.
- Scheduling of jobs and meeting delivery dates.
- Preparation of quotes and submissions to customers.
- Updating and coordinating procurement and schedules.
- Created data reports to deliver insights that informed operational decisions.
- Use of Zendesk Project Management System and Syteline 9 Industrial Manufacturing Enterprise Resource Planning Software System.
Senior Parts Interpreter
Baxters Townsville
01.2008 - 01.2014
- Quoting and managing major local and mining accounts, orders and sales enquiries.
- Skilled in parts interpretation and identification.
- Engaged with customers to resolve inquiries and deliver accurate product information.
- Managed warranty process at branch level, ensuring efficient claims handling and customer satisfaction.
- Stock monitoring and adjustments.
- Purchasing from and dealing with suppliers.
- Use of programs such as - E-Commerce, Syteline.
- Receipting and allocation of transfers and stock orders.
- Managed incoming phone calls to assist customers with their needs.
- Processed cash and credit transactions accurately during sales.
- Data entry and monitoring of all warranties.
- Staff training.
Trainee Parts Interpreter
Westco Trucks Townsville
01.2006 - 01.2008
- Extensive knowledge in all parts for Mercedes, Mitsubishi and Ford prime movers.
- Processed warranty parts to ensure timely resolution of customer claims.
- Stock ordering and inventory control.
- Parts invoicing and receiving.
- Facilitated customer counter sales to enhance service experience and drive product awareness.
- Conducted sales calls to clients to promote products.
- Coordinated administrative tasks to streamline office operations and support team efficiency.
- Use of programs such as - Reynolds & Reynolds.
- Use of all Microsoft computer programs.
Spare Parts and Sales Assistant
Fenwick Catering Supplies Townsville
01.2005 - 01.2006
- Ordered and supplied spare parts to ensure timely availability for service operations.
- Organised and followed up on service jobs for equipment to enhance customer satisfaction and service efficiency.
- Direct customer service and product knowledge.
- Processed eftpos transactions and handled cash accurately to maintain financial integrity during customer transactions.
- Organized and responded to internal emails to ensure effective communication.
- Use of Microsoft programs and MYOB.
- Performed various general administration duties to support daily office operations.
Education
Certificate of Professional Styling & Image Training -
12-2019
Women's Fashion Styling Course -
Australian Institute of Styling
12-2012
Year 12 Certificate of Graduation -
Moranbah State High School
12-2003
Skills
- Order processing
- Parts logistics
- Inventory management
- Supply chain coordination
- Order fulfillment
- SAP software
- Problem solving
- Parts interpretation
- Customer relationship management
- Supplier negotiation
- Communication management
Certification
- HRW License - Class LF (FORKLIFT TRUCK), Current
- Manual Drivers License
Timeline
OEM Parts Support Representative
HBT Services QLD Pty Ltd
02.2026 - 06.2026
Storeperson
Shepelec Contracting Services
01.2025 - 01.2026
Spare Parts Coordinator
Hitachi Global Air Power
01.2022 - 01.2025
Level 1 Parts Interpreter
Hastings Deering
01.2021 - 01.2022
Customer Service Operator
Ampcontrol
01.2014 - 01.2021
Senior Parts Interpreter
Baxters Townsville
01.2008 - 01.2014
Trainee Parts Interpreter
Westco Trucks Townsville
01.2006 - 01.2008
Spare Parts and Sales Assistant
Fenwick Catering Supplies Townsville
01.2005 - 01.2006
Certificate of Professional Styling & Image Training -
Women's Fashion Styling Course -
Australian Institute of Styling
Year 12 Certificate of Graduation -
Moranbah State High School