Aleesha Payne

• Enhanced rider safety by implementing and enforcing strict safety protocols during lessons.
• Improved student confidence and riding skills through personalized instruction and feedback.
• Developed tailored lesson plans for individual riders, addressing their specific needs and goals.
• Increased client retention rate with engaging and enjoyable lesson experiences.

• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Collaborated with team members to ensure smooth operations during peak hours.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

- Represented front of house, handling transactions and ensuring customer service levels are high.

- Ensured safety for children and adults when engaging in high ropes courses, rockclimbing etc.