Summary
Overview
Work History
Education
Skills
Key Experience And Skills
Training And Development
Languages
Timeline
Generic

Alei Avia

Brisbane

Summary

With 4+ years of experience in customer service and administration, eager to advance career in esteemed company. Strong sense of honesty, reliability, confidence, and outgoing personality. Effortlessly connects with individuals of all ages and diverse cultures. Effective communication regardless of person's level or background. Exceptional time management skills. Works well autonomously and as a valuable team player. Prioritizes positive attitude, integrity, and enthusiastic approach to tasks. Open to learning new skills for professional growth. Dedication, loyalty, attention to detail, continuous learning, excellent communication and relationship-building abilities are cornerstones of work ethic. Proven track record of delivering outstanding outcomes for clients, customers, and businesses. Passion for customer service and office administration. Actively seeking suitable opportunity in this field.

Overview

18
18
years of professional experience

Work History

Laboratory Technician

Amcor Flexibility
10.2022 - 12.2024
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Educator

Amana Kids Childcare
03.2017 - 09.2019
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Office Clerk and Cashier

Foodtown Supermarket (Countdown)
05.2013 - 02.2016
  • Count all checkout tills at the end of every shifts, count all cash checks etc insert all balances and prepare for banking, also work at checkouts as cashier or customer services desk

Accounts Assistant and Management Officer

Oceanic Communications Limited
05.2011 - 08.2011
  • To receive and process all invoices, expenses forms and request for payment
  • Verify calculations and input codes into the accounts system in an accurate manner
  • Prepare cheques for payment and ensure that all post is sent daily
  • Manage staff and administration duties for the office
  • To ensure all filling is done in a timely and accurate manner
  • To deal with daily transactions for the petty cash and ensure that reconciliations are completed on weekly basis

Customer Services office & Cashier

Electric Power Co-operation (EPC Samoa)
12.2009 - 12.2010
  • Receive and process invoices and payments for electricity bills
  • Manage customer’s accounts and keep records of customer interactions and transactions
  • Record details of actions taken and manage administration
  • Communicate and coordinate with internal departments
  • Obtain and evaluate all relevant information to handle inquiries
  • Dealing directly with customers either by telephone, electronically or face to face
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

New World Supermarket
02.2008 - 11.2009
  • Greet customers and maintain clean and orderly checkout areas
  • Answer customer’s questions and provide information on procedures or policies
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits or change due to customers
  • Use of electronic scanners, cash registers and other related equipment for processing
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately

Pipex Credit Control
01.2007 - 12.2007
  • Monitor overdue payments by use of spreadsheets and reporting systems
  • Liaises with individual credit controllers in respect of cash/query allocations
  • Accounts Payable and accounts receivable
  • Maintains accurate and up to date customer’s details and account records
  • Customer services and Administration duties
  • Ensure all accounts that are in the Credit Cycle are actively monitored and actioned according to set procedures

Education

Advanced Level Computers -

Wellington East Girls College

Secondary School -

Wellington East Girls College

Diploma Of Early Childhood Education & Care -

Bendigo Livous Training Institute
03.2020

LEVEL 3 - Computing Skills, Customer Services, Communication Skills

New Zealand Management Academic (NZMA)
01.2007

LEVEL 1 and 2 NZQA -

Wellington East Girls College
01.2004

Skills

  • Alpha and numerical skills
  • Communication skills
  • Interpersonal skills
  • Office administration
  • Basic management
  • Customer service
  • Negotiation skills
  • Keen eye for detail
  • Organisational skills
  • Planning skills

Key Experience And Skills

  • Excellent alpha and numerical skills
  • High level of communication and interpersonal skills
  • Office administration
  • Basic management
  • Customer services interpersonal
  • Negotiation and communication skills
  • Machine operating (touch screen)
  • Keen eye for detail
  • Able to effectively organise and plan even in times of high pressure

Training And Development

  • New Zealand Management Academic (NZMA), 3, Computing Skills, Customer Services, Communication Skills, 01/01/07
  • Wellington East Girls College (New Zealand), 1 and 2 NZQA, 01/01/00

Languages

English and Samoan
Full Professional

Timeline

Laboratory Technician

Amcor Flexibility
10.2022 - 12.2024

Educator

Amana Kids Childcare
03.2017 - 09.2019

Office Clerk and Cashier

Foodtown Supermarket (Countdown)
05.2013 - 02.2016

Accounts Assistant and Management Officer

Oceanic Communications Limited
05.2011 - 08.2011

Customer Services office & Cashier

Electric Power Co-operation (EPC Samoa)
12.2009 - 12.2010

New World Supermarket
02.2008 - 11.2009

Pipex Credit Control
01.2007 - 12.2007

Advanced Level Computers -

Wellington East Girls College

Secondary School -

Wellington East Girls College

LEVEL 3 - Computing Skills, Customer Services, Communication Skills

New Zealand Management Academic (NZMA)

LEVEL 1 and 2 NZQA -

Wellington East Girls College

Diploma Of Early Childhood Education & Care -

Bendigo Livous Training Institute

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Alei Avia