Aleia Di Scala
Kentucky Fried Chicken
Forest Hill,Victoria
Work Preference
Work Type
Part TimeFull TimeContract WorkSeasonal Work
Minimum Desired Compensation
$24/hr
Important To Me
Career advancement
1
Certification
2
Years of experience
Enthusiastic and reliable student with strong experience in childcare, customer service, and community sport. Currently completing a Certificate III in Early Childhood Education and Care, with hands-on experience working with children aged 3 months to 7 years. Confident, energetic, and calm under pressure, with a strong work ethic and a genuine love for working with people and kids.
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Work History
Team Leader
6 Months- Resolved customer complaints efficiently, enhancing overall dining experience.
- Trained new employees on food safety protocols and customer service standards.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Monitored inventory levels and assisted in ordering supplies to maintain stock.
- Implemented daily operational checklists to ensure compliance with health regulations.
- Collaborated with management to develop promotional strategies for menu items.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Team Leader
1 Year 8 Months- Assisted in conducting performance evaluations for team members to drive improvement.
- Maintained cleanliness and organization of front-of-house areas for customer satisfaction.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma
Skills
Child supervision & engagement (3 months – 7 years)
Strong communication with children & adults
Customer service & teamwork
Time management & reliability
Safety awareness & basic medical knowledge
Active
energetic & adaptable
Leadership & responsibility
Attention to detail
Team motivation
Problem-solving
Teamwork and collaboration
Coaching and mentoring
Goal setting
Overseeing daily activities
Quality improvement
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 16 staff members.
Certification
Certificate III in Early Childhood Education and Care – Currently Completing, First Aid Course – Currently Completing, Strong foundational medical and safety knowledge through childcare experience
Interests
Working with children
Sport & staying active
Leadership roles
Learning new skills
Extracurricular activities
Netball, Netball umpire, dance, Aerobics, babysitting, Working
Timeline
Team Leader
Kentucky Fried Chicken
03.2026 - CurrentRead More
Team Leader
Hungry Jack's
01.2025 - 09.2026Read More
Avila
High School Diploma
Read More