Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aleia Golding

14/09/2005

Summary

I am reliable and eager to learn. A customer-oriented professional with exceptional communication skills, known for my open and positive communication style, along with the ability to remain calm and level-headed in high stress environments. I am committed to making everyone feel welcome and to providing positive customer experiences.

Overview

16
16
years of professional experience

Work History

Barista

Muffin Break
Gladstone, GLD
01.2023 - 02.2024
  • Prepared and served coffees, teas, and cold drinks.
  • Operated cash registers to process customer payments.
  • Maintained a clean and organized work environment by wiping down surfaces, washing dishes, cleaning floors every shift, and larger deep cleaning tasks when required.
  • Provided excellent customer service by greeting and communicating with customers, as well as responding to inquiries quickly and professionally.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Assisted in the preparation of baked goods and cabinet food items.

Retail Assistant Volunteer

HopeShop
Gladstone, QLD
07.2021 - 03.2022
  • Operated cash registers efficiently during peak hours of business.
  • Priced items, organized shelves, maintained product knowledge.
  • Provided excellent customer service by greeting customers and attending to customer needs in a timely manner to ensure a positive shopping experience.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.

Girls' Brigade

Churches of Christ
Gladstone & Brisbane, QLD
01.2009 - Current
  • Achieved the highest national award - Queen's Award. This award takes a minimum of 3 years and includes volunteer service, leadership initiative tasks, oral presenting and a major project.
  • Have attended and organized numerous fundraisers, events and meetings.
  • Leader for 3 years.

Rhee Taekwondo

Uniting Church
Gladstone, QLD
07.2016 - Current
  • Promoted a safe learning environment by encouraging students and assisting instructors.
  • Achieved a black belt through determination, hard work, maintaining commitment and loyalty.

Education

Diploma of Social And Psychological Science -

Griffith College
Brisbane, QLD
10-2024

General Certificate of Education (GEC) -

Toolooa SHS
Gladstone, QLD
11-2023

Certificate I Business -

Toolooa SHS
Gladstone, QLD
09-2020

Skills

  • Organizational abilities
  • Conflict resolution techniques
  • Strong leadership abilities
  • Up-selling
  • Customer Service
  • Teamwork and Collaboration

References

Saleen Rehman (Muffin Break Owner/Manager) - 0401 763 114

Katie Boland (Character Reference) - 0409 919 571

Timeline

Barista

Muffin Break
01.2023 - 02.2024

Retail Assistant Volunteer

HopeShop
07.2021 - 03.2022

Rhee Taekwondo

Uniting Church
07.2016 - Current

Girls' Brigade

Churches of Christ
01.2009 - Current

Diploma of Social And Psychological Science -

Griffith College

General Certificate of Education (GEC) -

Toolooa SHS

Certificate I Business -

Toolooa SHS

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Aleia Golding