Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aleicha Mckeown

Cairns

Summary

Dynamic Retail Manager with a proven track record at Priceline, excelling in customer service and inventory control. Achieved significant sales growth through strategic selling and effective team training. Recognized for implementing loss prevention strategies that reduced shrinkage rates, while fostering a collaborative work environment that enhanced employee morale and productivity.


Overview

17
17
years of professional experience

Work History

Retail Manager

Priceline
04.2022 - Current
  • Developed and implemented sales strategies to enhance customer engagement and drive store performance.
  • Led team training initiatives to improve product knowledge and customer service skills.
  • Managed inventory levels, ensuring optimal stock availability while minimizing excess.
  • Analyzed sales data to identify trends, implementing adjustments to maximize profitability.
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Coordinated promotional events, increasing brand visibility and attracting new customers.
  • Fostered a positive work environment, enhancing team collaboration and employee morale.
  • Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Being apart of Wesfarmers health safety team.
  • Implemented loss prevention strategies that significantly reduced shrinkage rates.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Night Fill Assistant Manager

Woolworths
03.2021 - 02.2022
  • Received and organized incoming stock efficiently to maintain optimal inventory levels.
  • Conducted shelf replenishment to ensure product availability and enhance customer experience.
  • Utilized inventory management systems to track stock movement and minimize discrepancies.
  • Collaborated with team members to streamline stocking processes and improve workflow efficiency.
  • Implemented best practices for product placement to maximize visibility and accessibility for customers.
  • Assisted in maintaining a clean and organized storage area to support overall store operations.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.

Retail Manager

Cosmetics Plus
04.2019 - 04.2020
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Streamlined checkout process, reducing average customer wait time and improving overall satisfaction.
  • Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
  • Initiated comprehensive training program for new hires, ensuring consistent level of service across team.
  • Fostered customer-first culture, training staff in advanced customer service techniques.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
  • Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.

Retail Manager

Star Discount Chemist
11.2017 - 11.2018
  • Exhibited excellent people skills during interaction with employees and customers.
  • Answered questions about store policies and addressed customer concerns.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
  • Negotiated with suppliers for better pricing, achieving cost savings that contributed to store's profitability.
  • Conducted regular performance reviews, identifying opportunities for staff development and career progression.
  • Increased sales figures by introducing loyalty program that encouraged repeat business.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Developed and implemented sales strategies to enhance customer engagement and drive store performance.
  • Managed inventory levels, ensuring optimal stock availability while minimizing excess.
  • Analyzed sales data to identify trends, implementing adjustments to maximize profitability.
  • Coordinated promotional events, increasing brand visibility and attracting new customers.
  • Fostered a positive work environment, enhancing team collaboration and employee morale.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Dispense Medication, and webster packs.
  • Delivering Medications.

Head Beauty Advisor/ Assistant Manager/Assistant Retail Manager

Priceline Pharmacy
03.2008 - 11.2017
  • Advised clients on skincare and makeup products to enhance beauty routines.
  • Conducted skin analysis to recommend tailored product solutions for individual needs.
  • Trained new team members on product knowledge and customer service standards.
  • Managed inventory levels, ensuring availability of popular beauty products.
  • Led workshops demonstrating application techniques and product benefits to customers.
  • Resolved customer inquiries and complaints, ensuring positive shopping experiences.
  • Analyzed sales trends to identify opportunities for product assortment improvements.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Analyzed performance metrics to identify areas for process optimization and cost reduction.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities.
  • Conducted regular training sessions aimed at improving employee skills and operational knowledge.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed cash transactions accurately and efficiently in high-volume environments.
  • Trained new staff on cash handling procedures and customer service protocols.
  • Implemented improved cash reconciliation processes, enhancing accuracy and reducing discrepancies.
  • Monitored daily cash flow to ensure compliance with company policies and procedures.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.

Education

Cairns State High School
Cairns, QLD

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Visual merchandising
  • Complaint resolution
  • Staff management
  • Strategic selling
  • Leadership development
  • Team training and development

Accomplishments

    Priceline National Winner-

Timeline

Retail Manager

Priceline
04.2022 - Current

Night Fill Assistant Manager

Woolworths
03.2021 - 02.2022

Retail Manager

Cosmetics Plus
04.2019 - 04.2020

Retail Manager

Star Discount Chemist
11.2017 - 11.2018

Head Beauty Advisor/ Assistant Manager/Assistant Retail Manager

Priceline Pharmacy
03.2008 - 11.2017

Cairns State High School

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Aleicha Mckeown