Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aleicia Loxton

Melbourne,VIC

Summary

A self-motivated, proactive, naturally enthusiastic and detail-oriented individual who possesses a strong ability to interact with a diverse range of people. Is able to demonstrate effective communication and interpersonal skills, due to mainly working in customer facing roles, however, now actively seeking more opportunities to transition into roles focused on data entry and admin.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Admin Clerk/Digital Advisor

Bupa
01.2024 - Current
  • For the first 3 months of my contract I worked as a digital advisor, where I was the first point of contact for written inbound queries, and cover review requests from Bupa health insurance customers. I provided personalised assistance to guide them through their insurance plan decisions, and provided recommendations based on their health needs and lifestyle, using my expert knowledge.
  • I then changed over to the admin department, now my main duties include completing admin tasks, such as making account and payment amendments for universities and overseas students.
  • Switching between various systems to fix exceptions and payment issues, whilst utilising my keen eye for detail and strong organisational skills, to ensure I work efficiently with high accuracy.

Housekeeper

Blue Dolphin Holiday Resort
07.2023 - 10.2023
  • Duties in this role include, cleaning and servicing a variety of different holiday villas which are assigned each day, this involves, removing all used linen and rubbish from the villas as well as restocking used towels, linens and refreshments. Generally making sure the villas are clean and presentable all in time for guest check-in.

Receptionist/Night Manager

Coogee Beach House
01.2023 - 07.2023
  • Night Manager duties included completing late check-ins, which involved welcoming each new arrival and confirming reservations and identification. Collecting room deposits, fees and payments and directing guests to rooms and facilities.
  • Answering the phone regarding bookings, cancellations or general enquiries.
  • Being on call during the night in case any problems arise or there is an emergency. Checking CCTV footage periodically as well as after incidences are reported to pass onto higher management.

Customer Operations Specialist

Monzo Bank
01.2022 - 09.2022
  • Was the first point of contact for customers who had been a victim of fraud, scams or account takeovers, this involved securing accounts where necessary and talking through any next steps.
  • Provided customer support, by assisting with any issues or queries through a variety of different mediums, such as Intercom/email, telephone, social media and in-app chat.
  • Worked closely with our Financial Crime Specialists and flagged any financial crime concerns, trends or patterns with them.
  • Facilitated inter-departmental communication to effectively provide customer support.

Dotcom Customer Assistant

Tesco
03.2020 - 01.2022
  • Arranged a redelivery for any missing items, to addresses within our catchment area, as well as liaised with our customer call centre about complaints, to establish the best course of action.
  • Resolved customer complaints in person as well as over the phone, in a professional, empathetic and timely manner.
  • Processed stored transactions, as well as customer refunds, cancellations and notified delivery drivers of the status of stored orders and cancelled deliveries.
  • Safely organised ambient, chilled and frozen products by order ID and hourly time slots.

Barista

Magazine Heaven
04.2019 - 12.2019
  • Duties included, making and serving a wide range of customised beverages, taking customer orders and communicating to the kitchen staff.
  • Set up the cafe for events such as open mic nights, sunset yoga, tapas and cooking classes, along with completing opening and closing duties tailored to these events.
  • Advised customers on food and drink options, based on allergies, food intolerances and dietary requirements, by using excellent menu knowledge.

Education

High School Diploma -

Wrenn Academy
Wellingborough, England
06.2017

Skills

  • Administrative Support
  • Database entry
  • Telephone Etiquette
  • Attention to Detail
  • Time Management
  • Strong Written Communication
  • Complaint Handling

Certification

  • NSW Responsible Service of Alcohol (RSA) Edway Training.


  • NCFE CACHE Level 2 Certificate in Understanding Nutrition and Health.


  • NCFE CACHE Level 2 Certificate Understanding the Care and Management of Diabetes.


  • Paediatric Infant and Child First Aid Level 3 Qualification.

Timeline

Admin Clerk/Digital Advisor

Bupa
01.2024 - Current

Housekeeper

Blue Dolphin Holiday Resort
07.2023 - 10.2023

Receptionist/Night Manager

Coogee Beach House
01.2023 - 07.2023

Customer Operations Specialist

Monzo Bank
01.2022 - 09.2022

Dotcom Customer Assistant

Tesco
03.2020 - 01.2022

Barista

Magazine Heaven
04.2019 - 12.2019

High School Diploma -

Wrenn Academy

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Aleicia Loxton