Aleigh Mcsorley
Dunsborough,Western Australia
Summary
I am an 18 year old graduate with excellent customer service skills. My good communication skills allow me to engage in and withhold enthusiastic conversation with customers. I am upbeat and friendly, providing customers with quality service. I value staying current and knowledgeable on menu items and have had consistent experience on offering targeted recommendations to meet individual customer needs. I am knowledgeable about handling special dietary requirements and general food safety standards. I am patient, resilient and a quick learner, and can work well and efficiently in fast paced environments, adapting well to difficult situations while maintaining focus.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Oh Dehli
12.2021 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Nanny
Oh Dehli
12.2021 - Current
- Prepared meals and snacks for children.
- Assisted with light housekeeping duties.
- Organized and cleaned home after activities by picking up toys and straightening up the house.
- Encouraged children to be understanding and patient with others.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
Waitress
Cape Lavender Tea House
11.2021 - 04.2022
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, presented specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Cornerstone Christian College
Busselton, WA10.2023
Skills
- Guest Engagement
- Food Running
- Order Management
- Teamwork
- Supply restocking
- Ordering Procedures
- Menu Memorization
- Banquet Coordination
Timeline
Waitress Trainee
Oh Dehli
12.2021 - Current
Nanny
Oh Dehli
12.2021 - Current
Waitress
Cape Lavender Tea House
11.2021 - 04.2022
High School Diploma -
Cornerstone Christian College
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