ALEISHA BIDGOOD
Toowoomba,QLD
Summary
Console operations professional prepared to deliver exceptional performance. Proven track record in system monitoring and issue resolution, ensuring operational efficiency. Known for strong team collaboration and adaptability to changing needs, providing reliable support in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Console Operator
Caltex Australia
05.2017 - Current
- Customer Service
- Eftpos transactions
- Cash handling
- Team Environment
- Pos system
- Stock takes
- Cleaning
- Opening and closing shop independently
- Ensure stock is fully replenished and rotated
- Increase sales through promotions and upselling
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
CUSTOMER SERVICE
WOOLWORTHS
11.2016 - 05.2017
- Provided sales and customer service assistance to walk-in traffic
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Provided exceptional customer service, addressing rider concerns promptly and professionally.
RECEPTIONIST
FOCUS ON KITCHENS
08.2012 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
CUSTOMER SERVICE ATTENDANT/ BACK OFFICE
CALTEX
01.2009 - 10.2010
- Daily bank Reconcile
- Daily stock Reconcile
- End of day Reconcile
- End of month Reconcile
- Eftpos
- Shop merchandising
- Stock control
- Cleaning and organising store
PATHOLOGY ASSISTANT
TOOWOOMBA BASE HOSPITAL
01.2008 - 12.2008
- Performed clerical duties/ Filing/ Labeling slides
- Answered Phone
Education
High School -
ST SAVIOURS COLLEGE
03.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Product knowledge
- Paperwork processing
- Staff training
Certification
- RSA
- RSG
- PRACSOFT SOFTWARE
Timeline
Console Operator
Caltex Australia
05.2017 - Current
CUSTOMER SERVICE
WOOLWORTHS
11.2016 - 05.2017
RECEPTIONIST
FOCUS ON KITCHENS
08.2012 - 12.2014
CUSTOMER SERVICE ATTENDANT/ BACK OFFICE
CALTEX
01.2009 - 10.2010
PATHOLOGY ASSISTANT
TOOWOOMBA BASE HOSPITAL
01.2008 - 12.2008
High School -
ST SAVIOURS COLLEGE
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