Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Aleisha Cox

Bundaberg,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Personal Injury Paralegal

Shine Lawyers
Bundaberg
10.2023 - 06.2024
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence
  • Liaised with other paralegals and legal staff to complete common tasks on schedule
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Service Specialist

Auswide Bank
Bundaberg
10.2019 - 10.2023
  • Opened/ Closed Personal, Business Account
  • Opened Estate Accounts
  • Handled escalated calls calmly, finding resolutions that satisfied both the company's and the customer's needs
  • Managed high call volume while maintaining a courteous and professional demeanor
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers
  • Managed a diverse portfolio of loans, ensuring timely repayment through consistent follow-up and proactive problem-resolution strategies
  • Mentored junior colleagues in best practices of personal lending and client relationship management, fostering a collaborative team environment.

Customer Service Cashier

Bunnings Warehouse
Tamworth
02.2014 - 10.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Processed customer orders and accurately handled payment transactions
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Bachelor of Law

CQ University
true
10.2026

STEPS -

CQ University
true
08-2024

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • Reception oversight
  • Documentation Review
  • Loan Processing
  • Proficient in MS Office
  • Case Management
  • Client Communication
  • Legal Research
  • Data Entry
  • Account Opening / Closing
  • Mail handling
  • Invoice Processing
  • Filing

Certification

  • Certified II in Health Services, Axiom Collage, 2017
  • Tier 2 In Financial Services, Kaplan, 2019

Accomplishments

  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Assisted management with the training of new staff members.
  • Resolved product issue through consumer testing.

Timeline

Administrative Assistant/Personal Injury Paralegal

Shine Lawyers
10.2023 - 06.2024

Customer Service Specialist

Auswide Bank
10.2019 - 10.2023

Customer Service Cashier

Bunnings Warehouse
02.2014 - 10.2019

Bachelor of Law

CQ University

STEPS -

CQ University

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Aleisha Cox