Aleisha Falso
East Fremantle,Australia
Summary
Dynamic professional with a proven track record at Total Alarms and Security Products, excelling in office management and team leadership. Expert in accounts payable and payroll management, I implemented processes that enhanced operational efficiency and customer satisfaction. Passionate about delivering exceptional service and fostering strong client relationships.
Overview
33
33
years of professional experience
Work History
Director & Office Manager
Total Alarms and Security Products
Bibra Lake, WA
01.2008 - 10.2024
- Managed all aspects of business operations, including administration, accounts, payroll, and showroom sales & activities.
- Led and developed a 2-3 person admin team, fostering a collaborative and efficient work environment.
- Implemented streamlined processes that improved operational efficiency and customer satisfaction.
- Oversaw financial transactions, ensuring accurate accounts payable/receivable and timely payroll.
Aftercare Sales Consultant
Giant Autos
WA
11.2001 - 12.2007
- Achieved top sales performance in Australia for MotorOnce Group, consistently exceeding targets and contributing to company growth.
- Provided exceptional customer service, addressing client needs and ensuring satisfaction.
- Negotiating, Closing, Client Liaison
- Developed and maintained strong client relationships, leading to repeat business and referrals.
- Substantially increasing department monthly figures/Profit to those never reached within dealership before.
Aftercare Sales Consultant
Young’s Holden
Victoria Park, WA
11.2000 - 10.2001
- Managed own department of aftercare sales operations, delivering outstanding service and support to customers.
- Collaborated with sales and service teams to enhance customer experience and retention.
- Contributed to achieving sales targets and improving overall dealership performance.
Finance Administrator
Creditforce
East Perth, WA
10.1998 - 11.2000
- Processed finance/loan application and settlements using numerous financier systems.
- Credit reference checks (CRAA), negotiations with various financiers, assisting team leaders and directors, data entry, training new employees, and assisting mortgage department administration.
- Maintained confidential financial records and handled sensitive information with discretion.
Receptionist / Licensing Clerk / Assistant Finance Manager
Jason Mazda
Osborne Park, WA
01.1996 - 10.1998
- Managed front desk operations, greeting clients and directing inquiries appropriately.
- Dealer Licensing and assisted in finance-related tasks.
- Invoice, Purchase Order and Settlement processing. Vehicle Stock Management and all administrative tasks.
- Supported management with administrative duties, contributing to smooth office operations.
Crew Trainer
McDonald’s
O’Connor, WA
01.1992 - 01.1995
- Trained new staff members, ensuring adherence to company standards and procedures.
- Provided excellent customer service in a fast-paced environment.
- Assisted in maintaining inventory and ensuring cleanliness and organisation of the work area.
Education
Year 12 Certificate of Education -
North Lake Senior Campus
01.1995
Skills
- Office administration and management
- Team leadership and development
- Customer service excellence
- Accounts payable and receivable
- Payroll management and MYOB
- SmartTrade software proficiency
- Microsoft Office Suite expertise
- Email communication platforms
- Telephone etiquette
- Organizational skills and attention to detail
References
- Richard Fortalski, CSM (Supplier to Total Alarms), 0477 266 344
- Cameron Hede, Ex - Dealer Principal - Giant Autos, 0419 783 516
- Mrs Gea Zamin, W.A Manager - MotorOne Group, 0418 966 033
- Paul Lawrence, Ex-Dealer Principal - Jason Mazda, 0418 958 740
Professional Development
- AHG / MotorOne Group, Aftercare Manager of the Year Finalist, 2007
- Motor Once Group / AHG, Aftercare Manager of the Year, 2006
- Motor One Group, National No.1 Aftercare Consultant, 2005
- Motor One Group, W.A. Aftercare Consultant of the Year, 2004
- Swann Insurance, Certificate of Achievement, 05/01/06
- CGU Insurance, Certificate III Financial Services FNB30199, 06/01/03
- St George Automotive Finance, Business Manager Accreditation, 2001
Timeline
Director & Office Manager
Total Alarms and Security Products
01.2008 - 10.2024
Aftercare Sales Consultant
Giant Autos
11.2001 - 12.2007
Aftercare Sales Consultant
Young’s Holden
11.2000 - 10.2001
Finance Administrator
Creditforce
10.1998 - 11.2000
Receptionist / Licensing Clerk / Assistant Finance Manager
Jason Mazda
01.1996 - 10.1998
Crew Trainer
McDonald’s
01.1992 - 01.1995
Year 12 Certificate of Education -
North Lake Senior Campus
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