Aleisha Lawson

• I have over 7 years of experience in a supervisory role as both an Online Personal Shopper and as a Customer Service Representative.
• I have experience as a Department Assistant Manager, having done relief on numerous occasions.

As an integral part of my role I:

• Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Review orders prior to pick up for accuracy and purchase-by dates.
• Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
• Work productively with customers to meet order requirements and service expectations.
• Consistently meet deadlines and quality goals for accuracy and timeliness.
• Help customers locate products and check store system for merchandise at other sites.
• Track substitutions and inform customers of changes.
• Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Memorize store layouts and planograms to fulfill orders using shortest, most efficient route.
• Demonstrate a keen eye for detail in selecting high-quality products that meet customers exact specifications.
• Enhance customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
• Develop loyal customer relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
• Provide exceptional customer service by promptly addressing inquiries, concerns, and feedback from customers.
• Implement efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
• Establish strong rapport with repeat customers, fostering long-term relationships built on trust and reliability.
• Greet customers entering store to provide a welcoming environment and friendly customer service.
• Lead and direct a team with confidence, skill and compassion.
• Reset and organize the Front of Store for the following day's trading.
• Close up the store and secure money in the safe once trading has ceased.