Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Aleisha Mohrwinkel

Moulden ,NT

Summary

Quick-thinker, recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Hard working with a great attention to detail. Friendly and can work efficiently as an individual and as a member of a team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Duty Manager

The Precinct Tavern
01.2022 - Current
  • Overseeing daily operations
  • Opening of the venue including set up
  • Accepting bookings via email and phone & overseeing bookings have all been placed and seated
  • Ensuring employee productivity
  • Monitoring efficiency of all processes and creating a positive work environment
  • Ensuring compliance with liquor, gaming with associated laws and regulations
  • Reconciliation and accounting of cash registers and eftpos terminals
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Assisted in development of marketing materials and campaigns to use for promotions and advertising.
  • Gaming clearances ensuring all gaming machines are emptied, counted & recorded and banking completed as-well as all cheques are banked
  • Ensuring customer satisfaction with service and resolving issues when they arise
  • Recording payroll data
  • Keeping track of employees' hours
  • Training new and existing staff
  • Fire training for all new and existing staff
  • Ordering of all venue stock and consumables and completing all invoicing.
  • Analyzed sales data to identify opportunities for growth and improvement.

Bar attendant

The Precinct Tavern
09.2021 - 01.2022
  • Changing of kegs
  • Cleaning to a high standard all bar equipment and beer taps
  • Cocktail making
  • Customer service
  • Organizing stock
  • Re stocking
  • Beer wine and spirit knowledge.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Greeted customers and provided friendly, knowledgeable service.
  • Operated POS system to collect payments from customers.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

Waitress/Bar attendant

Bella
03.2021 - 09.2021
  • Table service
  • Responsible for taking payments
  • Food service and clearing of tables
  • Barista duties
  • Cocktail making
  • Polishing of cutlery
  • Setting up for large functions
  • Customer service
  • Money handling
  • Changing of kegs
  • Organizing stock.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Greeted customers and provided friendly, knowledgeable service.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Supervisor

Nandos Palmerston
12.2018 - 12.2019
  • Overseeing and running daily operations when on shift
  • Worked alongside the managers to ensure monthly targets and KPI’s were met
  • Recognize team performance through effective coaching, performance management and providing regular feedback
  • Effective engagement and satisfaction with customers are met.

Waitress/Bar attendant

Kingaroy RSL
05.2016 - 04.2018
  • Presentation of food
  • Shared responsibility for receipt, storage and processing of food supplies in accordance with food safety standards
  • Cleaning to a high standard all crockery, cutlery and items used for cooking/preparing food
  • Compliance with workplace WHS policy and practices
  • Working on a rotating roster including split shifts
  • Barista duties
  • Food service and clearing tables
  • Hot and cold food preparation
  • Customer service
  • Money handling
  • Cleaning to a high standard of all glassware
  • Changing of kegs
  • Counting of tills (keno & pokie machines)
  • Keno
  • Attending payouts.

Deli

Woolworths’s
08.2013 - 01.2014
  • Meat preparation
  • Customer service
  • Money handling
  • Cleaning of equipment and shop
  • Stock presentation
  • Use of slicing equipment.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Replenished serving stations with fresh food and cleaned up spills.

Child Care
12.2012 - 05.2013
  • In this role as a babysitter, I was responsible for
  • Ensuring the care and wellbeing of children
  • Food preparation
  • Reading stories
  • Settling into bed
  • Bathing.

Sales assistant

Lenard’s chicken
09.2011 - 02.2012
  • Customer service
  • Cash handling
  • Sales
  • Stock presentation
  • Cleaning
  • Cooking of samples.

Education

Yr -

St. John’s College
2011

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Daramalan College
2010

Skills

  • Reconciling Cash Drawers
  • Collaborate Cross-Functionally
  • Cocktail Knowledge
  • Suggestive Selling
  • Reporting and Presentation
  • Customer Communication
  • Regulatory Compliance
  • Staff Scheduling
  • Attention to Detail
  • Maintaining Clean Work Areas

Certification

  • Responsible servic eof Alcohol (RSA)
  • Responsible service of Gaming (RSG)
  • Managers machine gaming License
  • TAB Compliance training
  • Senior first aid certificate
  • Certificate III in Home & Community care
  • Working with children's card

References

The Precinct Tavern

Mr. Jakub Mach - Marketing/Events Manger 

PH: 0420720100


The Precinct Tavern 

Mr. Alex Hui - Duty Manager

PH: 0460742883


Bella Fresh Pasta

Mr. Angelino Zidda - Bar Supivisor 

PH: 0472646624


Personal

Miss. Zhaya Leynes

PH: 0450506514



Timeline

Duty Manager

The Precinct Tavern
01.2022 - Current

Bar attendant

The Precinct Tavern
09.2021 - 01.2022

Waitress/Bar attendant

Bella
03.2021 - 09.2021

Supervisor

Nandos Palmerston
12.2018 - 12.2019

Waitress/Bar attendant

Kingaroy RSL
05.2016 - 04.2018

Deli

Woolworths’s
08.2013 - 01.2014

Child Care
12.2012 - 05.2013

Sales assistant

Lenard’s chicken
09.2011 - 02.2012

Yr -

St. John’s College

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Daramalan College

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Aleisha Mohrwinkel