Aleisha Mohrwinkel
Pine Creek,NT
Summary
Quick-thinker, recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Hard working with a great attention to detail. Friendly and can work efficiently as an individual and as a member of a team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hotel Cleaner
Pine Creek Railway Resort
01.2024 - Current
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Improved overall housekeeping efficiency through effective communication with front desk.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
- Demonstrated expertise in various cleaning tools and equipment usage safely for efficient performance without causing damage to property surfaces or furnishings.
- Safeguarded guest belongings by respecting privacy during cleaning services, ensuring trustworthiness among clients.
- Enhanced guest satisfaction by maintaining hotel rooms and common areas in pristine condition.
Duty Manager
Coolalinga Tavern
07.2023 - 12.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximise performance.
Duty Manager
The Precinct Tavern
01.2022 - 07.2023
- Overseeing daily operations
- Opening of the venue including set up
- Accepting bookings via email and phone & overseeing bookings have all been placed and seated
- Ensuring employee productivity
- Monitoring efficiency of all processes and creating a positive work environment
- Ensuring compliance with liquor, gaming with associated laws and regulations
- Reconciliation and accounting of cash registers and eftpos terminals
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Gaming clearances ensuring all gaming machines are emptied, counted & recorded and banking completed as-well as all cheques are banked
- Ensuring customer satisfaction with service and resolving issues when they arise
- Recording payroll data
- Keeping track of employees' hours
- Training new and existing staff
- Fire training for all new and existing staff
- Ordering of all venue stock and consumables and completing all invoicing.
- Analyzed sales data to identify opportunities for growth and improvement.
Bar attendant
The Precinct Tavern
09.2021 - 01.2022
- Changing of kegs
- Cleaning to a high standard all bar equipment and beer taps
- Cocktail making
- Customer service
- Organizing stock
- Re stocking
- Beer wine and spirit knowledge.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Waitress/Bar attendant
Bella
03.2021 - 09.2021
- Table service
- Responsible for taking payments
- Food service and clearing of tables
- Barista duties
- Cocktail making
- Polishing of cutlery
- Setting up for large functions
- Customer service
- Money handling
- Changing of kegs
- Organizing stock.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Greeted customers and provided friendly, knowledgeable service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Supervisor
Nandos Palmerston
12.2018 - 12.2019
- Overseeing and running daily operations when on shift
- Worked alongside the managers to ensure monthly targets and KPI’s were met
- Recognize team performance through effective coaching, performance management and providing regular feedback
- Effective engagement and satisfaction with customers are met.
Waitress/Bar attendant
Kingaroy RSL
05.2016 - 04.2018
- Presentation of food
- Shared responsibility for receipt, storage and processing of food supplies in accordance with food safety standards
- Cleaning to a high standard all crockery, cutlery and items used for cooking/preparing food
- Compliance with workplace WHS policy and practices
- Working on a rotating roster including split shifts
- Barista duties
- Food service and clearing tables
- Hot and cold food preparation
- Customer service
- Money handling
- Cleaning to a high standard of all glassware
- Changing of kegs
- Counting of tills (keno & pokie machines)
- Keno
- Attending payouts.
Deli
Woolworths’s
08.2013 - 01.2014
- Meat preparation
- Customer service
- Money handling
- Cleaning of equipment and shop
- Stock presentation
- Use of slicing equipment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Replenished serving stations with fresh food and cleaned up spills.
Child Care
12.2012 - 05.2013
- In this role as a babysitter, I was responsible for
- Ensuring the care and wellbeing of children
- Food preparation
- Reading stories
- Settling into bed
- Bathing.
Sales assistant
Lenard’s chicken
09.2011 - 02.2012
- Customer service
- Cash handling
- Sales
- Stock presentation
- Cleaning
- Cooking of samples.
Education
Yr -
St. John’s College
2011
Daramalan College
2010
Skills
- Reconciling Cash Drawers
- Collaborate Cross-Functionally
- Cocktail Knowledge
- Suggestive Selling
- Reporting and Presentation
- High knowledge in Beer, Spirits & Wines
- Customer Communication
- Regulatory Compliance
- Staff Scheduling
- Attention to Detail
- Maintaining Clean Work Areas
- Efficient Cleaning Techniques
- Maintaining Cleanliness Standards
- Housekeeping
- Strong Work Ethic
- OSHA Compliance
- Health Standards Compliance
- TAB & Keno knowledge
- Experience with Gaming machines
Certification
- Responsible servic eof Alcohol (RSA)
- Responsible service of Gaming (RSG)
- Managers machine gaming License
- TAB Compliance training
- Senior first aid certificate
- Certificate III in Home & Community care
- Working with children's card
Timeline
Hotel Cleaner
Pine Creek Railway Resort
01.2024 - Current
Duty Manager
Coolalinga Tavern
07.2023 - 12.2023
Duty Manager
The Precinct Tavern
01.2022 - 07.2023
Bar attendant
The Precinct Tavern
09.2021 - 01.2022
Waitress/Bar attendant
Bella
03.2021 - 09.2021
Supervisor
Nandos Palmerston
12.2018 - 12.2019
Waitress/Bar attendant
Kingaroy RSL
05.2016 - 04.2018
Deli
Woolworths’s
08.2013 - 01.2014
Child Care
12.2012 - 05.2013
Sales assistant
Lenard’s chicken
09.2011 - 02.2012
Yr -
St. John’s College
Daramalan College
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