Summary
Overview
Work History
Education
Skills
Nursing Placement:
Certification
Timeline
Generic

Aleisha Moxon

Nursing
Liverpool,NSW

Summary

As a proven Customer Service Specialist at Hertz Car Rental, I consistently elevated customer loyalty through empathetic service and efficient resolution of complaints. My strong communication and problem-solving abilities contributed to achieving high satisfaction rates. I excel in multitasking and maintaining professionalism under pressure, fostering a customer-centric culture.

In healthcare, I bring 560 hours of hands-on experience in hospital settings, demonstrating attentiveness and focus. I excel in quickly establishing rapport with patients and families, and I am skilled in patient care, assessments, medication administration, and health education. Known for my organisational skills and reliability, I effectively manage multiple priorities with a positive approach. I am proactive in taking on additional responsibilities to support team objectives. I am seeking a full-time position that challenges myself professionally, utilising my interpersonal, time management, and problem-solving skills to contribute to organisational success.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
2
2
Certifications

Work History

Customer Service Representative

Hertz Car Rental
Campbelltown, NSW
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Receptionist

Holdsworth House Medical Centre
Darlinghurst, NSW
10.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Customer Service Assistant

Coles
Liverpool, NSW
05.2016 - 05.2019
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Answered customer questions about product availability and shipment times.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.

Education

Bachelor Of Nursing - Nursing

Western Sydney University
Campbelltown, NSW
03.2022 - Current

Some College (No Degree) - Foundation Studies in Health Science And Nursing

Western Sydney University International College
Parramatta, NSW
12.2021 - 12.2021

High School Diploma -

Good Samaritan Catholic College
Liverpool, NSW
01.2012 - 10.2017

Skills

  • Customer Service
  • Friendly, Positive Attitude
  • Problem-solving abilities
  • Critical Thinking
  • Team Work Collaboration
  • Empathy and Compassionate
  • Exceptional Communication Skills
  • Multitasking Abilities
  • Dependable and Responsible
  • Organization and Time Management
  • Skilled Nursing
  • Flexible and Adaptable
  • Nursing Placement:

    IRT Group - Thomas Holt (Kirrawee) 80 hours: (2022)

    • Developed and maintained therapeutic relationships with all patients.
    • Accurately documented and reported on patient care.
    • Participated in handover of patients to other allied health staff.

    Liverpool Hospital (CB4F) 112 hours: (2023)

    • Safely prepared and managed the delivery of Intravenous Fluids, including hanging, priming, calculating and setting the rate.
    • Prepared and dressed an acute post-op wound aseptically.
    • Regularly checking patients vital signs/ neurological status.
    • Accurately documented and reported on patient care.
    • Participated in handover of patients to other allied health staff.

    Liverpool Hospital (CB2/ICU) 80 hours: (2023)

    • Accurately documented and reported on patient care.
    • Regularly checking patients vital signs/ neurological status.
    • Partaking in giving subcutaneous medications with buddy RN.

    Liverpool Hospital (Peri-op/SSSU) 120 hours: (2023)

    • Conducted baseline neurovascular observations for signs of post-op complications.
    • Prepared and dressed an acute post-op wound aseptically.
    • Safely prepared and managed the delivery of Intravenous Fluids/ IV Therapy, including hanging, priming, calculating and setting the rate.
    • Documenting patient progress notes

    Fairfield Hospital (Satellite Dialysis Unit) 112 hours: (2024)

    • Setting up/ removing dialysis lines from the machine.
    • Priming and re-stocking dialysis machines
    • Removing AV Fistula needles.
    • Attending to patients needs and requests.
    • Restocking essential medical equipment in trolleys


    Certification

    First Aid Certificate

    Timeline

    Customer Service Representative

    Hertz Car Rental
    09.2023 - Current

    Bachelor Of Nursing - Nursing

    Western Sydney University
    03.2022 - Current

    First Aid Certificate

    02-2022

    Some College (No Degree) - Foundation Studies in Health Science And Nursing

    Western Sydney University International College
    12.2021 - 12.2021

    Foundation Studies Program in Health Science and Nursing Certificate

    12-2021

    Receptionist

    Holdsworth House Medical Centre
    10.2021 - 02.2022

    Customer Service Assistant

    Coles
    05.2016 - 05.2019

    High School Diploma -

    Good Samaritan Catholic College
    01.2012 - 10.2017
    Aleisha MoxonNursing