Aleisha Murphy
Gold Coast,QLD
Summary
Adept at specialty drink preparation and fostering exceptional customer service, I elevated café operations at Niche & Co' through expert barista mentoring and leadership. My proactive approach and latte art mastery have significantly enhanced customer satisfaction and team performance, showcasing my ability to adapt and creatively lead in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Head Barista
Niche & Co'
Tugun, QLD
07.2023 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Lead Barista
Little Mali Cafe
Coolangatta, QLD
02.2023 - 07.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Barista Shift Supervisor
Ground Coolangatta
Coolangatta, QLD
07.2021 - 12.2022
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Lead Barista
Cafe Dbar
Duranbah, NSW
05.2020 - 06.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Espresso Motto
Palm Beach, QLD
02.2019 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress Supervisor
BSKT Cafe
Nobby, QLD
09.2018 - 04.2019
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Hospitality Worker
Doc Brown Cafe
West End, QLD
08.2017 - 08.2018
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
High School Diploma -
Lourdes Hill College
Brisbane, QLD11.2015
Skills
- Barista mentoring
- Specialty drink preparation
- Food Safety Compliance
- Latte art mastery
- POS Systems
- Team Leadership
- Safe Food Handling Practices
- Cash Handling
- Friendly and outgoing
- Exceptional customer service
- Active listener
- Adaptive and creative
Languages
English
Native or Bilingual
Spanish
Limited Working
Chinese (Cantonese)
Professional Working
Timeline
Head Barista
Niche & Co'
07.2023 - Current
Lead Barista
Little Mali Cafe
02.2023 - 07.2023
Barista Shift Supervisor
Ground Coolangatta
07.2021 - 12.2022
Lead Barista
Cafe Dbar
05.2020 - 06.2021
Barista
Espresso Motto
02.2019 - 04.2021
Waitress Supervisor
BSKT Cafe
09.2018 - 04.2019
Hospitality Worker
Doc Brown Cafe
08.2017 - 08.2018
High School Diploma -
Lourdes Hill College