Aleisha Qualischefski- Fahey

Boonah Eyecare

05.2009 - 07.2021

Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Boosted staff morale by offering constructive feedback and specific direction.
Communicated closely with patients, ensuring medical information was kept private.
Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
operated visual fields testing for patients.

Summary