ALEISHA ROGASCH
Bradbury,NSW
Summary
Results-oriented professional with a proven track record in restaurant management. Successfully recruited, trained, and supervised a team of restaurant personnel, resulting in improved performance and customer satisfaction. Skilled in operations management, menu development, and staff management. Strong focus on regulatory compliance and ensuring high standards of service. Excellent communication and leadership skills, with a passion for customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RESTAURANT MANAGER
McDonald's
03.2022 - Current
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Scheduled staff hours and allocated resources to maximize team member performance
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
- Analyzed customer feedback and implemented strategies to improve service
- Supervised sales generation and year-on-year profit growth.
ASSISTANT RESTAURANT MANAGER
McDonald's
11.2019 - 03.2022
- Investigated and resolved complaints regarding food quality and service
- Examined restaurant for conformance to safety and health standards by conducting walkthroughs and observing staff and operations
- Managed a team of 15 employees, providing direction and guidance to ensure high standards of service
- Performed administrative tasks such as ordering supplies, creating menus, managing budgets and tracking inventory levels
DEPARTMENT MANAGER
Mcdonalds
04.2016 - 11.2019
- Analyzed department performance and defined actions required to achieve business objectives
- Conducted regular performance reviews which led to improved employee engagement levels
- Recruited qualified personnel who met or exceeded job requirements
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity.
CREW COACH
Mcdonalds
01.2014 - 03.2016
Education
HIGH SCHOOL DIPLOMA -
Thomas Reddall high school
Campbelltown, NSW09.2014
Skills
- Recruitment
- Operations Management
- Staff Management
- Inventory control and record keeping
- Passion for customer satisfaction
- Regulatory Compliance
- Performance Evaluation
- Team Management
- Customer Service
- Staff Training
- Effective Communication
Certification
- Fire training
- Food Safety Supervisor
- Certificate III retail operations
- First Aid qualified
- NSW Responsible service of Alcohol certificate exp. 2029
References
References available upon request
Timeline
RESTAURANT MANAGER
McDonald's
03.2022 - Current
ASSISTANT RESTAURANT MANAGER
McDonald's
11.2019 - 03.2022
DEPARTMENT MANAGER
Mcdonalds
04.2016 - 11.2019
CREW COACH
Mcdonalds
01.2014 - 03.2016
HIGH SCHOOL DIPLOMA -
Thomas Reddall high school
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