ALEISHA SHAW
Kangaroo Point
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Donor and Surrogacy Coordinator
Monash IVF
04.2025 - Current
- Coordinated patient scheduling and follow-ups to enhance operational efficiency.
- Developed training materials for staff on best practices in patient care coordination.
- Collaborated with medical teams to streamline treatment planning processes.
- Led cross-functional meetings to address patient concerns and optimize service delivery.
- Mentored junior staff, fostering a collaborative environment that promoted professional growth.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Monitored compliance with regulatory standards and internal policies to ensure quality assurance.
Donor and Surrogacy Administrator
Melbourne IVF
08.2022 - 08.2024
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Utilized computer software to complete various administrative tasks
- Created and maintained database of customer accounts
- Developed efficient office procedures, policies and standards that streamlined workflow
- Processed invoices, purchase orders and other documents accurately and efficiently
- Maintained confidential records in accordance with company policy and legal requirements
- Trained newly hired employees regarding company procedures, standards and goals
- Provided administrative support to department staff, including scheduling meetings and maintaining meeting minutes
Patient Liason Administrator
City Fertility
07.2021 - 08.2022
- Applied invoices on ClinicToCloud
- Processed Medicare and DVA claims
- Booked Andrology appointments and processed payments via eftpos
- Monitored phones and email inbox and maintained punctual response times to assist with patient satisfaction
- Coordinated DGI shipments for biological item transportation
- Accepted packages and placed orders for office supplies depending on demand
Front of House Employee
Palace Cinemas
01.2019 - 08.2021
- Performed opening and closing duties, including setting up cash registers, restocking shelves and cleaning the front of house areas
- De-escalated cinema issues/assisted with AV monitoring
- Assisted in training new staff members on front of house operations
- Created weekly schedules based on expected business volume
- Demonstrated ability to effectively manage staff, ensuring optimal customer service and satisfaction
- Cleaned and organized front of house to foster welcoming and COVID safe environment
- Liaised with colleagues regarding seating plans, ticket sales and audience safety regulations
Personal Assistant
Prestige In-Home Care
06.2020 - 01.2021
- Cleaned and maintained the residential quarters of all clients
- Implemented safety protocols and maintained hygiene standards, fostering a secure environment for residents.
- Assisted clients with mobility challenges, encouraging independence while ensuring safety during activities of daily living.
- Evaluated client progress regularly, adjusting care plans in collaboration with healthcare professionals as needed.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Performing Arts Administrator
Salesian College
01.2019 - 01.2020
- Coordinated arts programs and events, enhancing community engagement and participation.
- Managed budgets for various projects, ensuring cost-effective resource allocation.
- Developed marketing materials to promote initiatives, increasing awareness of college arts offerings.
- Collaborated with faculty to integrate arts into curriculum, fostering interdisciplinary learning experiences.
- Oversaw the planning, organization, and execution of diverse art events including exhibitions, performances, workshops, and festivals.
Food Service Worker
Spud Bar
02.2016 - 01.2018
- Managed food preparation and assembly processes to ensure quality and consistency.
- Trained new staff on food safety protocols and operational procedures.
- Streamlined order fulfillment process to enhance service speed and efficiency.
- Oversaw inventory management, reducing waste through effective stock rotation practices.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Counselling -
Australian Institute of Professional Counsellors
07.2026
Certificate III, Individual Support (Aged Care) - Allied Health
Holmesglen Institute
01.2020
Skills
- Program Oversight
- New Hire Onboarding
- Resource optimization
- Customer Service
- Employee Supervision
- Presentation Creation
- Office Administration
- Goal Setting
- Continuous Improvement
- Flexible Schedule
- Documentation And Reporting
- Multi-Line Phone Systems
- Mail handling
- Cross-Functional Collaboration
- Project coordination
- Relationship building
- Work Planning and Prioritization
Certification
- Open License
- RSA (VIC and QLD)
- Working With Children's Check (VIC)
- Blue Card (QLD)
Timeline
Donor and Surrogacy Coordinator
Monash IVF
04.2025 - Current
Donor and Surrogacy Administrator
Melbourne IVF
08.2022 - 08.2024
Patient Liason Administrator
City Fertility
07.2021 - 08.2022
Personal Assistant
Prestige In-Home Care
06.2020 - 01.2021
Performing Arts Administrator
Salesian College
01.2019 - 01.2020
Front of House Employee
Palace Cinemas
01.2019 - 08.2021
Food Service Worker
Spud Bar
02.2016 - 01.2018
Certificate III, Individual Support (Aged Care) - Allied Health
Holmesglen Institute
Bachelor of Counselling -
Australian Institute of Professional Counsellors