Aleisha Witherspoon
Toukley Central Coast,NSW
Summary
Experienced Manager Assistant with a background in fast-paced retail environments. Known for strong customer service skills and product knowledge.
Committed to maintaining professionalism and delivering high-quality service in all aspects of the role.
Hardworking and highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Goal-oriented team member/manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering over 25 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Stock Controller/Retail Pharmacy Assistant
Friendly Pharmacy
Lake Munmorah , NSW
06.2018 - Current
- Managed the accurate ordering, receiving and issuing of stock items.
- Verified invoices against purchase orders to ensure accuracy of deliveries received from suppliers.
- Maintained inventory records and updated them regularly in the company's database.
- Managed returns process with customers, ensuring all relevant documentation was completed accurately.
- Investigated discrepancies between physical count and computer system data.
- Monitored stock levels to ensure adequate supply for production needs.
- Updated product Ticketing to reflect accurate pricing for daily front of shop, KVI's and Promotions.
- Maintained records of financial transactions including invoice entries.
- Increased sales by expertly arranging Merchandising and product displays.
- Performed filing, copying, faxing and other clerical tasks.
- Managed cash handling processes including daily banking and till cash top ups.
- Performed cash register operations and transactions.
- Supervised, mentored and trained staff in the front of shop.
- Continually updated training to sustain product expertise.
Retail Manager/Retail Pharmacy Assistant
Noraville Amcal
Noraville Central Coast, NSW
06.2008 - 03.2018
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Ensured compliance with company policies, procedures, and industry regulations.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Negotiated pricing with vendors and sales representatives for supplies, products, and services.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Implemented new policies and procedures to improve efficiency.
- Organized promotional events to increase brand awareness and drive sales growth.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising and front window displays, maintaining standards and elevating customer experience.
- Oversaw inventory management, including ordering, receiving, and stock optimization.
- Helped pharmacist prepare medications and fill orders.
- Transported medications directly to customers with the company's delivery service.
- Acquired practical skills in pharmaceutical dispensing operations and packaging solutions.
- Implemented comprehensive planogram and Known Value Item strategies for effective product placement.
- Oversaw management of customer accounts.
Pharmacy Assistant
Health Sense Pharmacy
Lithgow, NSW
04.2004 - 09.2006
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Answered customer questions about prescribed and OTC medications.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Opened, counted and balanced cashier drawers and completed end of day Z report.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Gained experience working in the Kodak Mini Lab Processing, editing and developing photographs
Room Attendant/Restaurant Hostess
Bowen Inn Motel
Lithgow, NSW
01.2001 - 01.2002
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Interacted pleasantly with clients and guests when performing daily duties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Inspected dining and serving areas for cleanliness and proper setup.
Pharmacy Assistant
Medical Centre Pharmacy
Kandos, NSW
01.1995 - 12.1999
- Handled incoming calls efficiently.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Obtained cash register skills and oversaw money handling operations ensuring accuracy and security.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Helped pharmacy staff prepare medications and fill orders.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Education
High School Diploma -
Lithgow High School
Lithgow, NSW12-1998
Skills
- Effective Communication Skills-Proficient in all forms of verbal, written forms of communication
- Computer/Technical Literacy
- Accounting maintenance
- Stock Control and auditing Expertise
- Order Management Expertise
- Banking Transactions & Cash Handling Management
- Leadership Management Skills
- Adaptable Learner- adaptable to growth and change
- Commitment to Professionalism
- Solid Work Ethic-Dependable, honest and positive attitude
- Customer Experience Management-Effective problem solving skills
Affiliations
- Reading
- Gardening
- Crochet
- Arts & Craft
- Recreational Fishing
- Camping and Hiking
Certification
Certificate in Microsoft Office Training program TAFE NSW 2001
Certificate in OHS Induction TAFE NSW 2004
Certificate in Outreach Access TAFE NSW 2004
Certificate III in Community Pharmacy TAFE NSW 2013
Certificate IV in Community Pharmacy TAFE NSW 2014
Timeline
Stock Controller/Retail Pharmacy Assistant
Friendly Pharmacy
06.2018 - Current
Retail Manager/Retail Pharmacy Assistant
Noraville Amcal
06.2008 - 03.2018
Pharmacy Assistant
Health Sense Pharmacy
04.2004 - 09.2006
Room Attendant/Restaurant Hostess
Bowen Inn Motel
01.2001 - 01.2002
Pharmacy Assistant
Medical Centre Pharmacy
01.1995 - 12.1999
High School Diploma -
Lithgow High School
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