Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Aleisha Wlodkowski

North Lakes,Australia

Summary

Results-driven professional with a proven track record in driving operational excellence and enhancing team performance at Country Road Group. Demonstrated expertise in program optimization, sales strategies, and cultural development, leading to increased customer satisfaction and improved store operations. Known for a proactive approach to personnel development and effective multitasking. As a Front Office Supervisor, consistently delivers exceptional service while efficiently addressing inquiries and challenges.

Dynamic professional with a proven track record in delivering executive support and leading teams to drive business operations. Known for exceptional customer service and collaboration, while managing multiple tasks with a detail-oriented approach. Adaptable and dependable, consistently demonstrating a positive attitude in various situations.

Overview

15
15
years of professional experience

Work History

Store Manager

Country Road Group
05.2023 - Current
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Approved regular payroll submissions for employees.

Area Manager

Auguste The Label
05.2022 - 04.2023
  • Facilitated conflict resolution among team members, promoting open communication and fostering positive workplace culture.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Implemented cost-saving measures that resulted in significant financial savings for company without sacrificing quality or service.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Retail Store Manager

SEAFOLLY/SUNBURN AUSTRALIA
07.2018 - 05.2022
  • Achieve sales targets, Employ and train all new employees, Maintain accurate stock levels, ensure that all refill orders are placed in time for timely refill from available stock at head office, Identify slow moving stock, Visual Merchandising, Demonstrate and understanding of Workplace Health & Safety issues, Loss prevention, Store maintenance, Seek out marketing opportunities for store through various contacts and report back to Sunburn Marketing Team, Create rosters that are cost effective by working within store through various contacts and report back to Sunburn Marketing Team, Create rosters that are cost effective by working within appropriate budgeted hours/cost, Handle all customer queries and complaints, Induct and train all new team members, Monitor service standards and continually strive to improve staff performance, through on job training, Advise and Discipline staff, Ensure all e-tivity time sheets are approved on time to ensure all staff get paid correctly
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

3IC/MERCHANDIZER

QUKSILVER/ROXY
02.2017 - 07.2018
  • Set up of brand new Store DFO Brisbane
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated leadership skills in managing projects from concept to completion.

Employment Consultant

SARINA RUSSO
06.2015 - 05.2016
  • Effective management of caseload of job seekers, Worked with high streamed clients, Negotiate and monitor individual employment pathway plans to maximize employment outcomes, Engage, prepare and address job seeker barriers to employment by negotiating training and development plans in order to meet skills and labour needs of employers, Ensure compliance with Department of Human Services and company guidelines by completing appropriate documentation, Lead and develop strategies to commence, engage, place them into activities such as education, training, work experience activities and non-vocational assistance, Monitor job seekers attendance at appointments and participation in activities such as employment, education, training and work experience, Reviewing job seekers progress towards overcoming identified vocational and non-vocational barriers, Ensure all job seeker records, data and contact hours are recorded in both the electronic and hard copy form on company and government information systems, Ensure the confidentiality and security of records, Maintain and record reporting statistics on a monthly basis to supervisor, Negotiate employment opportunities with employers and promoting job seekers for vacancies, Undertake reverse marketing and cold canvassing on behalf of job seekers, Establish and maintain business relationships with key stakeholders, Participate in individual, team or site meetings, conferences and workshops, Ensure safe and secure storage of all files and file notes on customer exit, Negotiate and resolve any customer complaints with Employment Services Manager or Team Leader, Ensure that records of complaints and resolutions are agreed to and maintained on customer file record, Advocate on behalf of job seekers to employers, service providers, government agencies as required, Ensure all activities and workplaces take into account any barriers and or disabilities of job seekers and are appropriately modified, Provide tailored individual post placement and on-going support to job seekers and employers
  • Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Retail Sales Assistant

QUKSILVER/ROXY
10.2013 - 01.2015
  • Set up displays and change shop layout, Maintain and care for stock, Handle payments and sales documentation, Set up for sales, marking down stock and calculating discounts, Special orders, requesting stock from suppliers, Experience in consulting with Sales Reps, Viewing next seasons ranges select which stock store wants to carry, Extensive experience in selecting women’s, men’s and children’s clothing and swimwear ranges, Extensive knowledge of stock control procedures, Attend to customer inquires, Employ excellent customer service techniques, Training of new staff, detailing duties and shop systems, Opening and Closing, Extensive experience in selecting women’s, men’s and children’s clothing and swimwear ranges, Extensive knowledge of stock control procedures, Attend to customer inquires, Employ excellent customer service techniques, Training of new staff, detailing duties and shop systems,

Retail Store Manager

SEAFOLLY AUSTRALIA
10.2009 - 01.2013
  • Achieve sales targets, Employ and train all new employees, Maintain accurate stock levels, ensure that all refill orders are placed in time for timely refill from available stock at head office, Identify slow moving stock, Visual Merchandising, Demonstrate and understanding of Workplace Health & Safety issues, Loss prevention, Store maintenance, Seek out marketing opportunities for my store through various contacts and report back to Seafolly Marketing Team, Create rosters that are cost effective by working within the appropriate budgeted hours/cost, Handle all customer queries and complaints, Induct and train all new team members, Monitor service standards and continually strive to improve staff performance, through on the job training, Advise and Discipline staff, Ensure all e-tivity time sheets are approved on time to ensure all staff get paid correctly
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

BATCHELOR OF EDCUATION -

University of Canterbury – Christchurch – New Zealand
Christchurch
03.2007

Skills

  • Schedule Management
  • Multitasking and organization
  • Program Optimization
  • Training Management
  • Sales Strategies
  • Performance evaluation and monitoring
  • Team Building and Leadership
  • Customer response
  • Personnel development
  • Work Planning and Prioritization
  • Culture development
  • Store operations

Hobbies and Interests

Running, Travelling, Beach, Camping, Theatre, Music, Art Galleries and Museums

Timeline

Store Manager

Country Road Group
05.2023 - Current

Area Manager

Auguste The Label
05.2022 - 04.2023

Retail Store Manager

SEAFOLLY/SUNBURN AUSTRALIA
07.2018 - 05.2022

3IC/MERCHANDIZER

QUKSILVER/ROXY
02.2017 - 07.2018

Employment Consultant

SARINA RUSSO
06.2015 - 05.2016

Retail Sales Assistant

QUKSILVER/ROXY
10.2013 - 01.2015

Retail Store Manager

SEAFOLLY AUSTRALIA
10.2009 - 01.2013

BATCHELOR OF EDCUATION -

University of Canterbury – Christchurch – New Zealand

Similar Profiles

CREATE PROFILE
Aleisha Wlodkowski