Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Aleisha Helen Maree Armstrong

Springfield,QLD

Summary

Im a highly motivated person and I am always striving to work at the best of my abilities. Driven to maintain service standards by supporting staff in handling any service issues and customer communications. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Zambrero
08.2023 - Current
  • Responsible for implementing workflow procedures
  • Lead and motivate my team
  • Team building and interpersonal skills
  • Managed daily operations including scheduling, cash handling, sales forecasting and delegating task as needed
  • Communicated with FOH and BOH staff, reducing unnecessary staff stress
  • Assisted with conducting interviews and provided mentorship for new hires
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Supervisor

Zambrero
12.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employee performance and coached and trained to improve weak areas
  • Maintained compliance with company policies, objectives and communication goals
  • Maintained clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Deli Specialist

Drakes Winston glades
11.2019 - 02.2022
  • Greeted customers at counter to fulfil requests and answer questions
  • Maintained clean, trash-free workspaces to maximise productivity and safety
  • Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes

Education

Graduate Certificate -

Bremer State High School
Ipswich, QLD
11.2021

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Time Management

Accomplishments

  • Grade 6 graduation certificate
  • Year 7 Bremer blue Certificate
  • Year 8 Bremer gold certificate
  • Year 9 Bremer junior secondary certificate
  • Senior preparation certificate
  • Certificate I in business
  • Certificate II in skills for work and vocational pathways
  • Certificate II in community services

References

  • Drakes Winston glades, Service deli specialist, Kristyne Davison, 0401532735
  • Drake Winston glades, Former work colleague in deli, Kayleigh Miller, 0478111420, kayleighmiller002@gmail.com
  • Zambrero yamanto, Carly Dixon, Manager, 0451783074

Timeline

Assistant Manager

Zambrero
08.2023 - Current

Supervisor

Zambrero
12.2021 - Current

Deli Specialist

Drakes Winston glades
11.2019 - 02.2022

Graduate Certificate -

Bremer State High School

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Aleisha Helen Maree Armstrong