ALEJANDRA CHICA
Rockdale,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Store Manager
ALDI
06.2020 - Current
- Responsible for overseeing the overall operations and performance of an Aldi Store
- Ensuring store’s success by effectively managing the staff, maintaining a high level of customer service, and driving sales and profitability
- My weekly routines included the following, but not limited, activities: - Opening or closing store
- Delivering great customer service to customers
- Listen, understand, and resolve complaints and refunds
- Plan and create strategies daily to achieve targets and KPIs
- Provide training to my staff to create a productive and efficient environment
- Stock maintenance to provide availability to customers
- Banking and cashing up activities
- Follow up on orders, credits, and deliveries to make sure inventory KPIs are met
- Reporting weekly to the Area manager to comply with results and expectations
- Training staff to keep safety first and regularly evaluating procedures
Supervisor
Priceline
11.2014 - 09.2019
- My weekly routines included the following, but not limited, activities: - Opening or closing store
- Provide an environment where the customer is welcomed
- Resolve complaints
- Communicate to the staff daily tasks
- Stock management and control
- Banking and cashing up activities
- Follow up orders, credits, and deliveries
- Communication with suppliers.
Shift leader
Guzmán & Gómez - Mexican Restaurant Taqueria
05.2013 - 06.2018
- My weekly routines included the following, but not limited, activities: - Providing a warm welcome for customers
- Receive food & drink orders & serve customer requests to the standards required
- Serving dishes to customers at tables
- Understand menu content and keeping up to date with any menu changes
- Passing food orders through to the kitchen staff promptly
- Ensuring the food service area is left clean and tidy once all the guests have left
- Check on customers asking if they are enjoying their meals and service
- Supervise restaurant operations while on Shift
- On shift management of the restaurant team in accordance with policies and procedures
- Inventory reports
- Cash handle.
Education
RSA Certificate (Responsible Service of Alcohol) -
First Aid Certificate / - undefined
Advance Diploma of Leadership and Management - undefined
Apex Institute of Education
2019
Diploma of Leadership and Management - undefined
Apex Institute of Education
2018
Diploma of Hospitality - undefined
Strathfield College
2015
Skills
- Strong leadership - Sales and Performance Management
- Team management - Financial management
- Customer service - Inventory Management
- Problem solving and decision making - Time Management
- Hardworking and quick learning - Retail Industry Knowledge
- Communication skills - Reliability
- Accurate Cash Handling
- Mentoring
- Time Management
Accomplishments
- Recognized as an excellent store manager for achieving outstanding audit results which exceed expectations
- Received good feedback for consistently exceeding sales and performances targets
- Improve the stores inventory results
- Bringing the YTD results back below KPI
- Successfully payroll target in 2022
- Achieve 90% OE - Complete administrative tasks to a high standard - Improve customer satisfaction
- Successfully delivery and managing the ESL installation, store extension and Self check out projects.
Timeline
Store Manager
ALDI
06.2020 - Current
Supervisor
Priceline
11.2014 - 09.2019
Shift leader
Guzmán & Gómez - Mexican Restaurant Taqueria
05.2013 - 06.2018
RSA Certificate (Responsible Service of Alcohol) -
First Aid Certificate / - undefined
Advance Diploma of Leadership and Management - undefined
Apex Institute of Education
Diploma of Leadership and Management - undefined
Apex Institute of Education
Diploma of Hospitality - undefined
Strathfield College