Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ALEJANDRA CHICA

Rockdale,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Store Manager

ALDI
06.2020 - Current
  • Responsible for overseeing the overall operations and performance of an Aldi Store
  • Ensuring store’s success by effectively managing the staff, maintaining a high level of customer service, and driving sales and profitability
  • My weekly routines included the following, but not limited, activities: - Opening or closing store
  • Delivering great customer service to customers
  • Listen, understand, and resolve complaints and refunds
  • Plan and create strategies daily to achieve targets and KPIs
  • Provide training to my staff to create a productive and efficient environment
  • Stock maintenance to provide availability to customers
  • Banking and cashing up activities
  • Follow up on orders, credits, and deliveries to make sure inventory KPIs are met
  • Reporting weekly to the Area manager to comply with results and expectations
  • Training staff to keep safety first and regularly evaluating procedures


Supervisor

Priceline
11.2014 - 09.2019
  • My weekly routines included the following, but not limited, activities: - Opening or closing store
  • Provide an environment where the customer is welcomed
  • Resolve complaints
  • Communicate to the staff daily tasks
  • Stock management and control
  • Banking and cashing up activities
  • Follow up orders, credits, and deliveries
  • Communication with suppliers.

Shift leader

Guzmán & Gómez - Mexican Restaurant Taqueria
05.2013 - 06.2018
  • My weekly routines included the following, but not limited, activities: - Providing a warm welcome for customers
  • Receive food & drink orders & serve customer requests to the standards required
  • Serving dishes to customers at tables
  • Understand menu content and keeping up to date with any menu changes
  • Passing food orders through to the kitchen staff promptly
  • Ensuring the food service area is left clean and tidy once all the guests have left
  • Check on customers asking if they are enjoying their meals and service
  • Supervise restaurant operations while on Shift
  • On shift management of the restaurant team in accordance with policies and procedures
  • Inventory reports
  • Cash handle.

Education

RSA Certificate (Responsible Service of Alcohol) -

First Aid Certificate / - undefined

Advance Diploma of Leadership and Management - undefined

Apex Institute of Education
2019

Diploma of Leadership and Management - undefined

Apex Institute of Education
2018

Diploma of Hospitality - undefined

Strathfield College
2015

Skills

  • Strong leadership - Sales and Performance Management
  • Team management - Financial management
  • Customer service - Inventory Management
  • Problem solving and decision making - Time Management
  • Hardworking and quick learning - Retail Industry Knowledge
  • Communication skills - Reliability
  • Accurate Cash Handling
  • Mentoring
  • Time Management

Accomplishments

  • Recognized as an excellent store manager for achieving outstanding audit results which exceed expectations
  • Received good feedback for consistently exceeding sales and performances targets
  • Improve the stores inventory results
  • Bringing the YTD results back below KPI
  • Successfully payroll target in 2022
  • Achieve 90% OE - Complete administrative tasks to a high standard - Improve customer satisfaction
  • Successfully delivery and managing the ESL installation, store extension and Self check out projects.

Timeline

Store Manager

ALDI
06.2020 - Current

Supervisor

Priceline
11.2014 - 09.2019

Shift leader

Guzmán & Gómez - Mexican Restaurant Taqueria
05.2013 - 06.2018

RSA Certificate (Responsible Service of Alcohol) -

First Aid Certificate / - undefined

Advance Diploma of Leadership and Management - undefined

Apex Institute of Education

Diploma of Leadership and Management - undefined

Apex Institute of Education

Diploma of Hospitality - undefined

Strathfield College

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