Hi, I’m
Alejandra Diaz Torres
Balaclava,VIC
Summary
Diligent hospitality worker with exceptional people skills, providing best-in-class service to elevate the reputation of any establishment. Committed to exceeding standards and assisting team members with diverse hospitality needs. Strong organizational and time management skills, well-prepared to handle orders, work in the bar, manage staff and run in various environments. Seeking entry opportunities to expand skills set and contribute to company growth.
Overview
10
years of professional experience
1
Certification
Work History
Polytan Asia Pacific
Construction Contractor
04.2021 - 02.2025
Job overview
- Streamlined material procurement processes to minimize delays and ensure timely delivery of essential supplies.
- Fostered a strong sense of teamwork among crew members through clear communication of expectations combined with recognition for individual accomplishments contributing to the success of each project phase.
- Achieved seamless project handovers by thoroughly documenting project details and conducting comprehensive closeout procedures.
- Led successful bids for new business opportunities by preparing detailed proposals showcasing company capabilities, experience, and competitive pricing strategies.
- Worked on sites, installing roofs and other exterior components.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Used variety of hand and power tools to complete tasks.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
The Kingston hotel
Floor Staff and Supervisor
04.2017 - 03.2020
Job overview
- Provided highest quality customer service standards by anticipating customer needs
- Resolved guest problems and complaints to improve overall satisfaction
- Accurately completed shift reports detailing reservations, checkouts and special requests
- Supervised staff and assigned duties for complete coverage
Ned's bakery
Food Service Worker
06.2016 - 04.2017
Job overview
- Maintained order and cleanliness of work areas to conform with health codes
- Acquired new skills to support team and further accommodate customer needs
- Operated cash register to process cash, check and credit card transactions
Rococo
Floor Staff Member
05.2015 - 03.2016
Job overview
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Trained new bartenders on drink preparation and upselling techniques
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes
Education
Lonsdale Institute
Advance Diploma from Project Management
06.2018
Lonsdale InstituteMelbourne, VIC
Certifficate II & III Business Administration from Business Administration
11-2017
DUOC UC
Hotel And Tourism Management from Hospitality And Tourism
03.2015
Skills
- Outstanding Customer Service
- Safe Serving Knowledge
- Complex Problem Solving
- Event Coordination
- Multitasking and Organization
- Cash Register Operation
- Flexible Schedule
- Training and mentoring
- Quick learner
- Staff management
- Cash handling expertise
- Employee motivation
- Complex Problem-solving
- Strong communication skills
- Positive attitude and energy
- Sales proficiency
- Customer service
- Productivity and efficiency
- Food and safety standards
Certification
- [State] Driver's License
- Responsible Service of Alcohol RSA
- White Card
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Professional Working
Timeline
Construction Contractor
Polytan Asia Pacific
04.2021 - 02.2025
Floor Staff and Supervisor
The Kingston hotel
04.2017 - 03.2020
Food Service Worker
Ned's bakery
06.2016 - 04.2017
Floor Staff Member
Rococo
05.2015 - 03.2016
DUOC UC
Hotel And Tourism Management from Hospitality And Tourism
Lonsdale Institute
Advance Diploma from Project Management
Lonsdale Institute
Certifficate II & III Business Administration from Business Administration
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