Alejandra Ocampo
Revesby
Summary
I have multiple years of hospitality experience. I have extremely strong customer service skills and am able to create a welcoming environment. I am also quick to learn and adapt.
Overview
4
4
years of professional experience
2
2
Languages
Work History
HOST
EL CAMINO
09.2024 - Current
- Greeted and seated guests promptly, ensuring excellent first impressions, managed reservations and waitlists, collaborated with servers and kitchen staff, handled customer inquiries and resolved concerns with professionalism
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
BARISTA
PROTEIN HUB
02.2022 - 08.2024
- Made coffee, shakes and food, independently managed daily operations, including opening, closing, inventory management and customer service, handled cash and digital payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
CLEANER
AQUAD
06.2021 - 05.2024
- Provided thorough cleaning services for residential properties, ensuring client satisfaction, performed tasks such as dusting, vacuuming, mopping, and sanitising surfaces, managed cleaning schedules and adapted to clients' specific needs and preferences, maintained high standards of cleanliness and organisation
Education
Certificate III - Hospitality Administration And Management
Dulwich High School
Sydney, NSW 04.2001 -
High School Diploma -
Dulwich High School
Sydney 04.2001 -
Skills
- Quick learner
- Hospitality skills
- Excellent Customer Service
- Attention to Detail
- Time management
- Teamwork & Collaboration
- Adaptability & Flexibility
- Problem-Solving
Timeline
HOST
EL CAMINO
09.2024 - Current
BARISTA
PROTEIN HUB
02.2022 - 08.2024
CLEANER
AQUAD
06.2021 - 05.2024
Certificate III - Hospitality Administration And Management
Dulwich High School
04.2001 -
High School Diploma -
Dulwich High School
04.2001 -
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