Alejandra Osorio Rojas
COMO,WA
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for coffee preparation, providing quality products to customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Manager
Gardner Autos
10.2022 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as cash register counting, and supply ordering.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Developed and implemented strategies to promote cafe products and increase sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Head Barista
Aliment Cafe
01.2021 - 08.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Cafe Manager
Blin&co
10.2021 - 06.2022
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Secured daily cash by verifying totals and making nightly deposits.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Developed and implemented strategies to promote cafe products and increase sales.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Created and implemented promotional campaigns to increase customer loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Barista
Oxford 225
08.2020 - 12.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Cafe Barista
Tranquilo
12.2019 - 03.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
Barista
Micro Lote
02.2019 - 12.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Master of Kids Fashion. - Fashion Design
IED
Barcelona, Spain 08.2014
Fashion Desing - Fashion
Colegiatura Colombiana
Medellin, Colombia 06.2010
Skills
- Records Organization and Management
- Marketing
- Improve Performance
- Brand Loyalty
- Process Evaluations
- Production Preparation
- Waste Management and Reduction
- Organizational Structuring
- Desktops, Laptops and Mobile Devices
- Customer Experience Management
- Scheduling
- Manage Operations
Certification
- RSA CERTIFIED, EMPYREAN EDUCATION INSTITUTE - 2019
- Prepare and serve espresso Coffee, Use Hygenic practices for food safety, EMPYREAN EDUCATION INSTITUTE - 2019
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Cafe Manager
Gardner Autos
10.2022 - Current
Cafe Manager
Blin&co
10.2021 - 06.2022
Head Barista
Aliment Cafe
01.2021 - 08.2022
Barista
Oxford 225
08.2020 - 12.2020
Cafe Barista
Tranquilo
12.2019 - 03.2020
Barista
Micro Lote
02.2019 - 12.2019
Master of Kids Fashion. - Fashion Design
IED
Fashion Desing - Fashion
Colegiatura Colombiana
- RSA CERTIFIED, EMPYREAN EDUCATION INSTITUTE - 2019
- Prepare and serve espresso Coffee, Use Hygenic practices for food safety, EMPYREAN EDUCATION INSTITUTE - 2019
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