ALEJANDRA PORRAS
Lidcombe,NSW
Summary
Hardworking and dedicated professional with extensive experience in customer service, office support, and warehouse operations. As an international student, I've gained diverse skills from various roles, including organizing workstations, managing appointments, and providing excellent customer service. I'm driven and curious, always eager to grow and learn more. My varied experiences have given me a unique perspective, and I'm excited to transition into a dynamic team. I look forward to using my skills and making a meaningful contribution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Valleygirl
10.2024 - 12.2025
- Located merchandise on racks or shelves and delivered to customers
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Used in-store system to locate inventory and place special orders for customers.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Performed cash, card, and check transactions to complete customer purchases.
Picker Packer
LabourPower
06.2022 - 03.2024
- Picked and packed orders accurately and efficiently
- Sorted and scanned products for driver collection, ensuring timely dispatch
- Assisted with monthly stocktakes and supported inventory management plans
- Helped with receiving, dispatching, and various ad-hoc warehouse duties
- Maintained a clean and organized workspace, promoting safety and efficiency
Retail Sales Associate
General Pants Co
04.2022 - 08.2023
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Utilized problem solving techniques for difficult transactions or returns
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Waitress
SuperAgent Agency
09.2022 - 12.2022
- Organized workstation, ensuring all items like cutlery, napkins, and condiments were properly placed before events
- Served food and beverages accurately to the right guests at the table
- Maintained and cleaned the waiter station during and after service
- Cleared tables of used utensils, plates, and glassware promptly
- Prepared and served basic drinks, wines, beers, and snacks, delivering excellent customer service
- Capable of providing professional service for everything from boardroom refreshments to high-level events, both supervised and unsupervised
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Receptionist
Condensa S.A. ESP
02.2018 - 11.2020
- Created a warm and welcoming environment for all guests, ensuring an exceptional first impression
- Efficiently directed visitors to the appropriate departments, enhancing office productivity
- Managing appointment bookings and scheduling and contributing to smooth daily operations
- Provided administrative support to the executive team, demonstrating reliability and attention to detail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Digital Marketing -
International House College
Sydney, NSW10.2026
General English -
International House College
Sydney, NSW01.2024
Skills
- Effective Multilingual Communication
- Order Processing & Inventory Management
- Customer service
- Prioritization and Time Management
- Cash handling
- Adaptability
- Store opening and closing
- Problem-solving abilities
- Effective Multitasking
- Packing and shipping
- Warehouse Operations
- Teamwork and Collaboration
- Excellent Communication
Certification
- White Card
- RSA
- WWCC
Hobbies and Interests
- Reading
- Dancing
Timeline
Retail Sales Associate
Valleygirl
10.2024 - 12.2025
Waitress
SuperAgent Agency
09.2022 - 12.2022
Picker Packer
LabourPower
06.2022 - 03.2024
Retail Sales Associate
General Pants Co
04.2022 - 08.2023
Receptionist
Condensa S.A. ESP
02.2018 - 11.2020
Digital Marketing -
International House College
General English -
International House College
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