Alejandra Romero Ramirez
Kensington,VIC
Summary
Responsible, charismatic professional, with five years of experience guaranteeing customer service satisfaction as an hospitality industry, adapting my skills to the client's and company´s need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress & Food Runner
Box Seafood Restaurant
04.2024 - 06.2024
- Warm and friendly customer service skills
- Explain and answer any questions about the menu, take food and drink orders, serve customers and at the end of the visit, give checks and process payments
- Delivering orders from the kitchen to customers at the restaurant.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Caloundra Hotel
02.2024 - 04.2024
- Warm and friendly customer service skills
- Explain and answer any questions about the menu, take food and drink orders, serve customers and at the end of the visit, give checks and process payments.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased sales significantly by upselling higher-end products to customers.
Kitchen Hand
The Green
07.2023 - 10.2023
- Basic food preparations and safety
- Experience on dietary requirements and restricted diet.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Farmer
Kagome
11.2022 - 05.2023
- Tomatoes planting, chipping, and harvesting
- Tractor and forklift driver
- Quality control of Garlic.
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
- Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
Operations and Cruises assistant
Abercrombie & Kent Ecuador
02.2019 - 09.2022
- Develop strong relationships with direct guests and travel agents while delivering excellent customer service
- Receiving reservations, answering them, and scheduling services as required (cruises, hotels, transportation, flights, guides, and restaurants)
- Led a team of guides - staff members to deliver a quality service on luxury tours
- Good working knowledge of Travel Studio system (guest profiles, and itinerary information) .
- Assisted manager in all aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Operations Assistant - Reservation Agent - Sales Agent
Geo Reisen
11.2016 - 12.2017
- Warm and friendly customer service skills
- Provided information and assistance in person, over the phone, and through email to the customers and provides.
- Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
- Provide sales support to Travel Consultants as assigned.
- Creating and presenting detailed itineraries
- Receiving reservations, answering them, and scheduling services as required (cruises, hotels, transportation, flights, guides, and restaurants).
- Managed day-to-day department operations with effective workflow coordination.
- Streamlined office operations and reduced supply expenses by negotiating contracts with new vendors.
- Facilitated smoother communication between departments by setting up centralized information sharing platform.
Bakery assistant
Happy Cake
06.2016 - 08.2016
- Warm and friendly customer service skills
- Responsible for proper food storage, cleaning the preparation area
- Basic food preparations and safety.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
Corporate Food and Beverage attendant
Valley Fair
05.2015 - 08.2015
- Assisted in menu development by providing feedback on customer preferences and industry trends.
- Collaborated with team members to ensure smooth operation during high-volume periods.
- Demonstrated commitment to workplace safety by adhering to established protocols and reporting potential hazards promptly.
- Supervised junior staff members; provided coaching on performance expectations as well as opportunities for skill development.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting dining environment.
Education
Bachelor´s of Ecotourism Engineer and National Guide of Ecuador -
Pontifical Catholic University of Ecuador
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Conflict and Complaint Resolution
- Relationship Building
- Hospitality service expertise
- Memory retention
- Team Player
- Teamwork and Collaboration
Certification
- RSA
- Barista course
- Forklift license
- White card
Keyskillsandattributes
- Provide a high level of Customer Service
- Assist with the delivery of food & beverages.
- Passionate about great food, beer, wine, and coffee.
- Able to multi-task with ease.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Waitress & Food Runner
Box Seafood Restaurant
04.2024 - 06.2024
Waitress
Caloundra Hotel
02.2024 - 04.2024
Kitchen Hand
The Green
07.2023 - 10.2023
Farmer
Kagome
11.2022 - 05.2023
Operations and Cruises assistant
Abercrombie & Kent Ecuador
02.2019 - 09.2022
Operations Assistant - Reservation Agent - Sales Agent
Geo Reisen
11.2016 - 12.2017
Bakery assistant
Happy Cake
06.2016 - 08.2016
Corporate Food and Beverage attendant
Valley Fair
05.2015 - 08.2015
Bachelor´s of Ecotourism Engineer and National Guide of Ecuador -
Pontifical Catholic University of Ecuador
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