Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandra Turcios

Melbourne

Summary

Current Direct Sales Consultant, looking to transition to a different field within the travel industry. With a proven track record of driving revenue growth and client satisfaction. Eager about utilising my sales expertise to develop and drive customer engagement through other fields in the travel industry. Have strong in-depth knowledge of various products including: Europe, Australia, New Zealand, North America and Asia.

Overview

3
3
years of professional experience

Work History

Customer Sales Consultant

ATG Travel
04.2024 - Current
  • Consistently followed up with prospective clients to convert leads into successful sales transactions.
  • Utilized CRM systems effectively for accurate tracking of customer information and interactions.
  • Managed a high volume of daily calls while maintaining exceptional standards of service delivery and professionalism.
  • Participated in regular sales meetings to discuss progress and identify areas for improvement or development.
  • Handled complex customer complaints professionally, resulting in positive resolutions that enhanced brand reputation.
  • Provided expert advice on product features, benefits, and usage, fostering informed decision-making amongst customers.
  • Worked collaboratively within a team environment to achieve collective sales targets consistently each month.
  • Collaborated with cross-functional teams to ensure seamless customer experience across all channels.

Pharmacy Assistant

Chemist Warehouse
03.2023 - 04.2024
  • Developed customer service skills including: complaint handling, product knowledge and communication
  • Learnt product stock system and script system
  • Got familiar with a much wider product range than previously
  • Improved greatly on teamwork, essential to share product knowledge with coworkers
  • Became more detail oriented through doing stock-take checks

Retail Sales Assistant

Baker's Delight
03.2023 - 04.2024
  • Took on same role as previous locale
  • Continued developing previously learnt customer service, team work and organisational skills
  • Developed sales skills through meeting KPI's, which was a much bigger focus in this locale than the previous one

Retail Sales Assistant

Baker's Delight
10.2021 - 01.2023
  • Learnt how to handle customer complaints
  • Became customer oriented to help them make best product decisions
  • Became team leader and shift leader
  • Got to be in charge of opening the shop, handling Daily Cash flow reports and cross checking production sheets between production and sales
  • Trained new staff members

Education

Diploma of Travel and Tourism Management -

William Angliss Institute
12.2023

Skills

  • Adaptability
  • Customer Service
  • Fast Learner
  • Great Team Player
  • Microsoft Office
  • Strong Communication Skills

Languages

Spanish
English
French
Italian

Timeline

Customer Sales Consultant

ATG Travel
04.2024 - Current

Pharmacy Assistant

Chemist Warehouse
03.2023 - 04.2024

Retail Sales Assistant

Baker's Delight
03.2023 - 04.2024

Retail Sales Assistant

Baker's Delight
10.2021 - 01.2023

Diploma of Travel and Tourism Management -

William Angliss Institute

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Alejandra Turcios