Summary
Overview
Work History
Education
Skills
Timeline
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Alejandra Turner

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Community Safety industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Client Services Officer A03

Queensland Health
06.2023 - Current
  • Experience in or the ability to rapidly acquire the skills and knowledge to utilise payroll and rostering solutions and maintain rostering and HR master data in an accurate and efficient manner.
  • Demonstrated word processing and data entry skills with a high level of accuracy as well as a working knowledge of payroll and rostering solutions.
  • Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
  • Proven ability to work within a team environment, follow standard business processes and contribute to process improvements to meet timeframes and ensure team outcomes are achieved.

Communicator and Intelligence

NZ Post
10.2017 - 01.2023
  • Demonstrated passion and empathy for helping others in need
  • Resilience and professionalism in the face of adversity
  • Outstanding communication skills, including excellent written and spoken English
  • An aptitude to think on your feet and use your questioning and listening skills to make sound decisions under pressure
  • The ability to follow highly-structured processes and procedures, while navigating several IT systems at once as well as typing quickly and accurately – all while talking to the caller
  • Demonstrated Active Threat Analysis in a multi-Government agency for Managed in Quarantine National Head Quarters.
  • Creation of Reporting systems used by Multi - government agencies for Data Integrity
  • Collation and dissemination of classified information for the protection of the nation against COVID-19
  • Media presence for Online Advertisement for NZ POLICE Communications
  • Speaker at Recruitment functions which increased engagement and brand identity of NZ POLICE core beliefs.
  • Board Member for Rostering system for internal purposes providing vital feedback and input into discussions between union and government for a positive outcome in working relations.
  • Trained to provide best safety advice in any given situation which has included ; Homicide, Rape, Domestic Violence, Child Abuse, Theft, Burglary, Kidnapping, Suspicious Activity, Terrorist Attacks, Bomb Threats etc.

Customer Service /Inventory and Supply Chain Officer

Goodmanfielder (Wilmar)
10.2016 - 08.2017
  • Received inbound contacts via phone, email and other channels. Triage Customer Advisory Centre contacts as appropriate. Respond to queries, feedback and complaints.
  • Demonstrated ability to always follow call and work quality framework and guidelines.
  • Adherence to daily schedule
  • Identified opportunities to improve our customers' and consumers' experience and create efficiencies within the team.
  • Managed and resolved customer issues and complaints through to resolution. Keep up to date with customer, product and company changes.

Education

Communications

NZ Police
Auckland, New Zealand
11.2017

NCEA Level 3

Massey High-school
Auckland, New Zealand
12.2011

Skills

  • Resource allocation
  • Time management
  • Data analysis
  • Multitasking capabilities
  • Communication
  • Prime Minister Award 2023
  • Police Commissioner Deans Award 2019

Timeline

Client Services Officer A03

Queensland Health
06.2023 - Current

Communicator and Intelligence

NZ Post
10.2017 - 01.2023

Customer Service /Inventory and Supply Chain Officer

Goodmanfielder (Wilmar)
10.2016 - 08.2017

Communications

NZ Police

NCEA Level 3

Massey High-school

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Alejandra Turner