Summary
Overview
Work History
Education
Skills
Timeline
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Alejandro Calleja

Student
Padstow

Summary

Dynamic and versatile customer service professional with a proven track record of thriving in diverse retail environments. Highly skilled in operating cash registers and performing accurate financial calculations. A genuine people-person, adept at mediating disputes and fostering positive customer relationships. Bilingual in English and Spanish, enhancing communication with a broader customer base. Known for a strong work ethic, eagerness to learn, and willingness to take on various tasks to support team success.

Overview

5
5
years of professional experience
1
1
Language

Work History

Customer Service Team Member

Woolworths
01.2020 - Current
  • Streamlined communication channels for improved customer interactions and faster issue resolution.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support

Electrical Apprentice

TBA
10.2019 - 10.2019

Job Site Assistant

TBA
03.2019 - 08.2019
  • Aided in project cost management through careful tracking of expenditures related to labor, materials, and equipment use.
  • Maintained open lines of communication between all parties involved in the construction process, fostering positive working relationships.
  • Contributed to successful project outcomes by following established construction plans and guidelines.
  • Ensured timely project completion with effective communication between contractors and subcontractors.
  • Collaborated closely with supervisors to address any concerns or issues that arose during construction processes.

Education

High School Diploma -

Menai High School
04.2001 -

Skills

  • Cash Handling
  • Customer Complaint Resolution
  • Call Management
  • Inquiry management
  • POS System Operation
  • Information Security
  • De-Escalation Techniques
  • Microsoft Office Suite
  • Regulatory Compliance
  • Problem-Solving
  • OSHA Compliance
  • Documentation And Reporting

Timeline

Customer Service Team Member

Woolworths
01.2020 - Current

Electrical Apprentice

TBA
10.2019 - 10.2019

Job Site Assistant

TBA
03.2019 - 08.2019

High School Diploma -

Menai High School
04.2001 -

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