Alejandro Marino Gomez
IT Technician / AV Technician / Audio Engineer
Athelstone,South Australia
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing support in areas both IT and AV industries.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Biznet-IT
Adelaide, SA
06.2023 - Current
- Explanation of technical information in clear terms to non-technical individuals to promote better understanding.
- Responding to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintenance office PCs, networks and mobile devices.
- Establishing, repairing and optimizing networks by installing wiring, cabling and devices.
- Completion of routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Linking computers to network and peripheral equipment.
- Assisting customers in identifying issues and explained solutions to restore service and functionality.
- Answering questions and provided information to customers about new software or hardware.
- Preparing new computers and mobile devices according to internal policies on standardized software and security deployments.
- Documenting support interactions for future reference.
Audio Visual Technician
Encore
Adelaide, South Australia
10.2022 - Current
- Installation and operation, of a wide range of audiovisual equipment, including sound systems, mixing desks, projectors, and lighting fixtures, ensuring seamless audio and visual experiences for events and presentations.
- Maintenance and troubleshot audio and visual equipment to minimize downtime.
- Set up projectors, laptops and microphones and PA speakers,for live presentations.
- Testing and calibration audio and visual equipment to verify proper operation.
- Conduct sound checks and ensured proper sound balance, clarity, and quality throughout performances.
- Operated mixing consoles, signal processors, and other audio equipment to create the desired sound.
- Coordinated with lighting and video teams to synchronize audiovisual elements.
- Installation of LED walls and other visual and light equipment.
IT Testing / Refurbishing Technician
APCD
Adelaide, SA
10.2022 - 09.2023
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, for various clients across South Australia including, SA health, Unisys, NAB.
- Updated and replaced outdated drivers and software for computers and office machines.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed onsite installation, maintenance and repair for complex internal computer hardware and various software applications.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Performed secure data erasure, for end user devices such as desktops, tablets, phones using industry standard software such as Blancco and KillDisk.
- Managed inventory and documentation of equipment, using Microsoft Excel.
Sound Technician
Boxhill Institute
Melbourne, VIC
11.2020 - 04.2021
- Assisted head audio Engineer in recording sessions, operating analogue gear and software.
- Mentoring and assisting first year students on studio equipment.
- Provided professional services and support in a dynamic work environment.
- Operated and troubleshot sound systems for various events.
- Prepared for recording sessions by selecting and setting up microphones.
- Regulated volume level and sound quality during recording sessions.
- Assisted in various technical aspects for events hosted by the university.
Education
Advanced Diploma - Computer Networking And Telecommunications
Skills Institute Australia
Adelaide, SA 04.2021 - 04.2023
Bachelor of Arts - Sound Engineering
Box Hill Institute
Melbourne, VIC 02.2018 - 12.2020
Advanced Diploma - Project Management & Leadership
Queensland International Institute
Brisbane 01.2016 - 01.2018
Diploma - Business
Browns Professional
Brisbane 01.2015 - 01.2016
Skills
Cable Test & Tag
Timeline
IT Support Specialist
Biznet-IT
06.2023 - Current
Audio Visual Technician
Encore
10.2022 - Current
IT Testing / Refurbishing Technician
APCD
10.2022 - 09.2023
Advanced Diploma - Computer Networking And Telecommunications
Skills Institute Australia
04.2021 - 04.2023
Sound Technician
Boxhill Institute
11.2020 - 04.2021
Bachelor of Arts - Sound Engineering
Box Hill Institute
02.2018 - 12.2020
Advanced Diploma - Project Management & Leadership
Queensland International Institute
01.2016 - 01.2018
Diploma - Business
Browns Professional
01.2015 - 01.2016
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