ALEJANDRO MASTRANGELO
Surry Hills,NSW
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
8
8
years of professional experience
Work History
Waiter
Andres Carne De Res
01.2021 - 12.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Event Coordinator
EIDOS S.A.S
04.2017 - 02.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Hired, trained and supervised volunteers and support staff required for events.
Waiter
Harry Sasson
07.2017 - 01.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
Hostess
Di Lucca Restaurant.
03.2015 - 05.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Skills
- Buffet Setup and Takedown
- Customer Service and Rapport
- Inspecting Tickets
- VIP Support
- Seating Assignment Preparation
- Dining Area Maintenance
- Wine Knowledge
- Courteous Phone Demeanor
- Guest Satisfaction
- Sales Techniques
- Guest Relations
Languages
Spanish
Native or Bilingual
English
Limited Working
AVAILABILITY HALF-TIME WEEKDAYS AND FULL-TIME WEEKEND.
Student visa
Timeline
Waiter
Andres Carne De Res
01.2021 - 12.2022
Waiter
Harry Sasson
07.2017 - 01.2018
Event Coordinator
EIDOS S.A.S
04.2017 - 02.2020
Hostess
Di Lucca Restaurant.
03.2015 - 05.2016