Alejandro Palacios
Summary
Proven Customer Service Representative at Teleperformance, adept in problem-solving and computer proficiency. Enhanced user satisfaction and platform safety at Majorel by efficiently resolving complaints and flagging inappropriate content, demonstrating critical thinking and active listening. Achieved improved site quality through meticulous content moderation, showcasing a commitment to excellence and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
11.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Content Moderator
Majorel
04.2022 - 11.2022
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
Recruitment Assistant
Webhelp
Lima, Peru
02.2021 - 03.2022
Education
Bachelor of Science - Psychology
Universidad Continental
Lima, Peru2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Accomplishments
Scholarship "Beca ICPNA USA". That scholarship was granted to me in 2018 for my outstanding English skills. I was granted a free one-month trip to Maryland, USA. I had the opportunity to study at the English Language Institute from the University of Maryland Baltimore County and improve my English.
Languages
English
Full Professional
Italian
Limited Working
Portuguese
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
11.2022 - 03.2024
Content Moderator
Majorel
04.2022 - 11.2022
Recruitment Assistant
Webhelp
02.2021 - 03.2022
Bachelor of Science - Psychology
Universidad Continental
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