Alejandro Romeiro
Emu Plains,Australia
Summary
A professional with extensive experience in equipment installation and maintenance, consistently delivering high-quality results with a focus on customer satisfaction. Adept at understanding client needs, providing expert troubleshooting, and offering technical adjustments to ensure smooth operations. A strong team player, adaptable to evolving requirements, and committed to delivering dependable service. Known for building positive customer relationships, ensuring clear communication, and offering timely solutions while maintaining a high standard of safety and precision. Driven by a results-oriented approach and dedicated to creating a seamless customer experience.
Overview
8
8
years of professional experience
Work History
Pressure Care Medical Installer
Independent Living Specialists
Eastern Creek, NSW
01.2024 - Current
- Installed and maintained pressure relief mattresses for healthcare facilities, ensuring proper setup and functionality to promote patient comfort and prevent pressure sores.
- Conducted regular inspections and performed troubleshooting on pressure systems to ensure optimal performance and safety.
- Collaborated with nursing and medical staff to assess patient needs and recommend the appropriate mattress for specific conditions.
- Maintained accurate records of installation, maintenance, and repairs for compliance with healthcare regulations.
- Provided timely and efficient customer service, addressing any concerns and ensuring all installations were completed in accordance with company and safety standards.
HR Watercart Driver
Premier Plant Hire
Saint Marys
01.2023 - 01.2024
- Operate and drive watercart vehicles to transport water to designated locations as per assigned schedule and instructions
- Ensure the safe loading, transport, and unloading of water using appropriate equipment and procedures
- Maintain a clean and safe work environment in and around the watercart vehicle
- Conduct regular inspections of the watercart vehicle, checking for any mechanical issues, leaks, or damages, and report any findings to the supervisor
- Perform basic maintenance tasks such as refueling, checking oil and fluid levels, and cleaning the vehicle
- Comply with all traffic laws, regulations, and company policies while operating the watercart vehicle
- Maintain accurate records of daily activities, including mileage, fuel usage, and water used
Customer Service Representative
Menulog
Sydney
08.2021 - 12.2022
- This role is taking calls and chats that involve helping customers with their food inquiries as well as working with other teams in other departments to assist with said inquiry
- This role also involved processing emails and refunds and putting them through the correct channels
- As well as taking up to 3 chats at once to be able to help as many customers in a timely fashion
- Helping with High Volumes of customers during peak times
- Adhering to Strict Interaction times with customers to ensure we get to every customer in queue
- These interaction were over looked by a Quality Assurance team to make sure that we were giving the customer the best outcome that could be possible at that time
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Consultant
OPTUS
Penrith
07.2017 - 07.2021
- Company Overview: This position involves working for a major provider and providing services for technological services such as mobile phones, wireless internet, home internet and landlines
- Providing first hand customer service, learning about the customer's needs and then matching the customer to the right product
- Upholding privacy policies surrounding Identification and verification
- Learning and keeping up to date with new technology
- Utmost customer service to ensure problems are resolved to the best of the individual's ability
- Working with multiple departments over the phone and ensuring communication is at its peak throughout the organization
- This position involves working for a major provider and providing services for technological services such as mobile phones, wireless internet, home internet and landlines
Education
IT Diploma -
Evocca College
Parramatta, NSW01.2015
Year 10 -
Sunshine North College
Sunshine, VIC01.2014
Skills
- Attention to detail
- Valid HR Driver's license
- Data entry
- Problem resolution
- Call centre experience
- Punctual and reliable
- Computer proficiency
- Customer service
- Client relations
- Store operations
Timeline
Pressure Care Medical Installer
Independent Living Specialists
01.2024 - Current
HR Watercart Driver
Premier Plant Hire
01.2023 - 01.2024
Customer Service Representative
Menulog
08.2021 - 12.2022
Retail Consultant
OPTUS
07.2017 - 07.2021
IT Diploma -
Evocca College
Year 10 -
Sunshine North College