Alejandro Romeiro
Emu Plains,Australia
Summary
A professional with extensive experience in equipment installation and maintenance, consistently delivering high-quality results with a focus on customer satisfaction. Adept at understanding client needs, providing expert troubleshooting, and offering technical adjustments to ensure smooth operations. A strong team player, adaptable to evolving requirements, and committed to delivering dependable service. Known for building positive customer relationships, ensuring clear communication, and offering timely solutions while maintaining a high standard of safety and precision. Driven by a results-oriented approach and dedicated to creating a seamless customer experience.
Overview
8
8
years of professional experience
Work History
Pressure Care Medical Installer
Independent Living Specialists
01.2024 - Current
- Installed and maintained pressure relief mattresses for healthcare facilities, ensuring proper setup and functionality to promote patient comfort and prevent pressure sores.
- Conducted regular inspections and performed troubleshooting on pressure systems to ensure optimal performance and safety.
- Collaborated with nursing and medical staff to assess patient needs and recommend the appropriate mattress for specific conditions.
- Maintained accurate records of installation, maintenance, and repairs for compliance with healthcare regulations.
- Provided timely and efficient customer service, addressing any concerns and ensuring all installations were completed in accordance with company and safety standards.
HR Watercart Driver
Premier Plant Hire
01.2023 - 01.2024
- Operate and drive watercart vehicles to transport water to designated locations as per assigned schedule and instructions
- Ensure the safe loading, transport, and unloading of water using appropriate equipment and procedures
- Maintain a clean and safe work environment in and around the watercart vehicle
- Conduct regular inspections of the watercart vehicle, checking for any mechanical issues, leaks, or damages, and report any findings to the supervisor
- Perform basic maintenance tasks such as refueling, checking oil and fluid levels, and cleaning the vehicle
- Comply with all traffic laws, regulations, and company policies while operating the watercart vehicle
- Maintain accurate records of daily activities, including mileage, fuel usage, and water used
Customer Service Representative
Menulog
08.2021 - 12.2022
- This role is taking calls and chats that involve helping customers with their food inquiries as well as working with other teams in other departments to assist with said inquiry
- This role also involved processing emails and refunds and putting them through the correct channels
- As well as taking up to 3 chats at once to be able to help as many customers in a timely fashion
- Helping with High Volumes of customers during peak times
- Adhering to Strict Interaction times with customers to ensure we get to every customer in queue
- These interaction were over looked by a Quality Assurance team to make sure that we were giving the customer the best outcome that could be possible at that time
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Consultant
OPTUS
07.2017 - 07.2021
- Company Overview: This position involves working for a major provider and providing services for technological services such as mobile phones, wireless internet, home internet and landlines
- Providing first hand customer service, learning about the customer's needs and then matching the customer to the right product
- Upholding privacy policies surrounding Identification and verification
- Learning and keeping up to date with new technology
- Utmost customer service to ensure problems are resolved to the best of the individual's ability
- Working with multiple departments over the phone and ensuring communication is at its peak throughout the organization
- This position involves working for a major provider and providing services for technological services such as mobile phones, wireless internet, home internet and landlines
Education
IT Diploma -
Evocca College
Parramatta, NSW01.2015
Year 10 -
Sunshine North College
Sunshine, VIC01.2014
Skills
- Attention to detail
- Valid HR Driver's license
- Data entry
- Problem resolution
- Call centre experience
- Punctual and reliable
- Computer proficiency
- Customer service
- Client relations
- Store operations
Timeline
Pressure Care Medical Installer
Independent Living Specialists
01.2024 - Current
HR Watercart Driver
Premier Plant Hire
01.2023 - 01.2024
Customer Service Representative
Menulog
08.2021 - 12.2022
Retail Consultant
OPTUS
07.2017 - 07.2021
IT Diploma -
Evocca College
Year 10 -
Sunshine North College
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