Alejandro Jimenez Cifuentes
Sydney,NSW
Summary
Business Engineering professional with five years of experience in customer service, hospitality, and marketing across Colombia, Brazil, and Australia. Trilingual in Spanish, Portuguese, and English, enabling effective communication in diverse markets. Demonstrated success in optimizing operations and coordinating departmental efforts to enhance customer experiences and drive business growth.
Overview
7
7
years of professional experience
Work History
Shift Manager
YHA Australia
Brisbane, QLD
04.2022 - 01.2025
- Coordinated multiple departments to streamline daily property operations and enhance guest experiences.
- Supervised staff teams to promote a positive workplace culture and uphold service standards.
- Managed escalated guest inquiries, ensuring timely and professional resolutions.
- Enforced health and safety protocols through regular inspections and proactive incident management.
- Optimized workforce efficiency by coordinating shift schedules for adequate coverage.
Assistant Manager
Jackaroo Hostel
Sydney, NSW
07.2019 - 06.2020
- Implemented marketing strategies across digital channels, boosting engagement through social media, email campaigns, and website content.
- Oversaw guest services, including check-in/out processes, bookings, and escalated enquiries, ensuring a high standard of customer satisfaction.
- Managed rosters, budgets, and inventory control to optimise operational efficiency.
- Delivered multilingual customer service (English, Spanish, Portuguese) in a multicultural, fast-paced environment.
Marketing and Sales Analyst
Productos Familia S.A.
Medellín, Colombia
07.2018 - 05.2019
- Implemented marketing strategies at points of sale and conducted competitor analysis to identify market opportunities.
- Collected and analyzed consumer and trend data across 12,000+ retail outlets to inform business decisions.
- Audited payroll resources exceeding USD 8 million annually, ensuring accuracy and compliance.
- Supported brand managers in advertising, promotions, and budget oversight while leading software and innovation projects.
Education
Advanced Diploma - Marketing and Communication
Australian Pacific College
01-2025
Bachelor of Business Engineering -
National University of Colombia
01-2019
Skills
- Business management and operations
- Data analysis
- Customer service and relations
- Microsoft Office Suite
- Multilingual communication
- Team leadership
- Customer relationship management (CRM)
- Business development understanding
References
References available upon request.
Timeline
Shift Manager
YHA Australia
04.2022 - 01.2025
Assistant Manager
Jackaroo Hostel
07.2019 - 06.2020
Marketing and Sales Analyst
Productos Familia S.A.
07.2018 - 05.2019
Advanced Diploma - Marketing and Communication
Australian Pacific College
Bachelor of Business Engineering -
National University of Colombia
Similar Profiles
Stephanie KingStephanie King
Guest Experience Representative at YHA AustraliaGuest Experience Representative at YHA Australia
Natasha GrahamNatasha Graham
Project Coordinator at YHA AustraliaProject Coordinator at YHA Australia
Hayley CunninghamHayley Cunningham
Bar Manager at YHA BorrowdaleBar Manager at YHA Borrowdale
Raj PatilRaj Patil
Relationship Manager at Kotak Mahindra Bank LtdRelationship Manager at Kotak Mahindra Bank Ltd
Mr. Nabil GAWDATMr. Nabil GAWDAT
TESOL Instructor (on Line.) at Self.TESOL Instructor (on Line.) at Self.