Alek Kostovski
Melbourne ,VIC
Summary
Dynamic professional with a proven track record at The Salon Champagne Bar & Eatery, excelling in guest relations and upselling strategies. Demonstrated ability to enhance customer satisfaction and drive revenue, leveraging critical thinking and problem-solving abilities. Skilled in managing high-volume operations and maintaining strict confidentiality.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
The Salon Champagne Bar & Eatery
Myer Melbourne Bourke Street
10.2021 - Current
- The Salon is a busy hospitality venue offering sit down service with food, drinks and coffee.
- My main responsibilities include greeting customers and taking their food and drinks order, making a wide range of coffee orders, preparing and mixing a wide range of cocktails.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Administrator
Kpartners Accountants & Financial Planners
St Kilda, VIC
12.2019 - 07.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Bachelor of Business Admin. - Accounting
Swinburne University of Technology
Melbourne, VICWesley College - St Kilda Road Campus
Victoria 12.2020
Skills
- Guest Relations
- Complaint Handling
- Quality Control
- Restaurant Operations
- Service prioritization
- Upselling strategies
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Money handling abilities
- Follow-up skills
Timeline
Hospitality Worker
The Salon Champagne Bar & Eatery
10.2021 - Current
Administrator
Kpartners Accountants & Financial Planners
12.2019 - 07.2021
Bachelor of Business Admin. - Accounting
Swinburne University of Technology
Wesley College - St Kilda Road Campus