Alek Mangong
Brahma Lodge
Summary
Results-driven professional with expertise in customer service and team collaboration. Skilled in enhancing operational efficiency through effective communication and organization. Committed to achieving team objectives and delivering exceptional customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's Restaurant
12.2022 - 09.2023
- Maintained smooth service operations by efficiently managing time during busy periods.
- Enhanced customer service by addressing inquiries calmly and professionally.
- Collaborated with colleagues to support team efforts during peak workload times.
- Developed strong prioritization skills to handle tasks effectively under pressure.
Waitress Trainee
Fasta Pasta
02.2025 - 06.2025
- Enhanced guest satisfaction through accurate order taking and friendly communication.
- Managed multiple tables efficiently, delivering meals and processing payments promptly.
- Resolved customer issues swiftly, ensuring a positive dining experience for all guests.
Team Member
KFC Restaurant
10.2023 - Current
- Increased order preparation speed, ensuring efficient service during peak hours.
- Maintained high food safety standards through strict hygiene and workspace organization.
- Enhanced adaptability by quickly rotating between stations and learning new tasks.
- Achieved cleanliness in workspace by diligently managing food handling practices.
- Responded effectively to shift needs by adjusting roles as required.
Education
Salisbury East High School
Salisbury East, SAThomas More College
Salisbury Downs, SASkills
- Adaptability in fast-paced settings
- Problem-solving
- Teamwork and collaboration
- Positive attitude
- Goal setting and achievement
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
Languages
English
Native or Bilingual
Dinka
Native or Bilingual
Amharic
Full Professional
Swahili
Professional Working
Timeline
Waitress Trainee
Fasta Pasta
02.2025 - 06.2025
Team Member
KFC Restaurant
10.2023 - Current
Crew Member
McDonald's Restaurant
12.2022 - 09.2023
Salisbury East High School
Thomas More College
EXPERIENCE
- KFC - casual worker
- October 2023
- Adapted to fast-paced environments and learnt really quickly
AWARDS
Smith Family Scholarship for High School, Spirit Medal for showing the best spirit through my whole school, High Academic student of the year (year 5)