Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Accomplishments
DISCLAIMER
Timeline
Generic

Alekhya Mangalarapu

Homebush,Australia

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Reddy mart Indian grocery
08.2025 - 11.2025
  • Greeted all customers with a friendly and professional attitude, ensuring a positive first impression.
  • Accurately processed bills and handled payments using POS systems, maintaining cash drawer balance.
  • Answered customer queries clearly and efficiently, providing solutions to questions regarding services, products, and billing.

CUSTOMER SERVICE REPRESENTATIVE

Genpact India
Hyderabad
08.2024 - 07.2025
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Resolved customer complaints through effective communication and problem-solving techniques.

Education

Master of Science - Information Technology Cybersecurity

International College of Management Sydney
Sydney, NSW

Skills

  • Customer service
  • Problem solving
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Filling
  • Checking expiry dates
  • Handling cash and Processing payments
  • Front facing

PERSONAL DETAILS

Languages Known: English, Hindi and Telugu

Accomplishments

  • Internship - Cyber Security
  • Certification of Cyber Security

DISCLAIMER

I hereby declare that the above written particulars are true to the best of my knowledge.

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Reddy mart Indian grocery
08.2025 - 11.2025

CUSTOMER SERVICE REPRESENTATIVE

Genpact India
08.2024 - 07.2025

Master of Science - Information Technology Cybersecurity

International College of Management Sydney
Alekhya Mangalarapu