Summary
Overview
Work History
Education
Skills
Technology proficiencies
System Administration Proficiencies
Languages
Timeline
Generic

ALEKSANDAR COLOVIC

Semaphore South,South Australia

Summary

Passionate and self-motivated IT professional seeking a Help Desk Support position. Proven ability to adapt and learn quickly in fast-paced environments. Effective communicator with strong problem-solving skills, dedicated to providing excellent technical support and customer service.

Overview

13
13
years of professional experience

Work History

Assembler

Stegbar
03.2021 - Current
  • Experienced glazier skills in cutting and assembling doors and window frames for residential and commercial projects
  • Proficient in measuring, handling various materials and ensuring precise fittings
  • Strong attention to detail, safety conscious working independently and as part of a team.

Operations Agent

DHL express
08.2017 - 02.2021
  • Assisting with logistics coordination ensuring timely and accurate processing of shipments
  • Performing warehouse operations of inventory management and safely operating forklifts to load and unload shipments, Utilising tracking systems including RF scanners to monitor shipments and address customer inquiries
  • Experience in efficiently managing and inputting data for transport, ensuring accurate records and smooth logistical operations.
  • Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
  • Ensured seamless business continuity during periods of transition or change management by proactively addressing potential challenges with contingency plans in place when necessary.

Trade Assistant

Trade Assistant
01.2012 - 07.2017
  • Supporting skilled trades personnel in daily tasks of tiling, painting, roofing, and installation of NBN cabling
  • Assisting in various manual tasks of preparing tools, materials, and equipment setup demonstrating a strong work ethic, attention to detail, and the ability to follow instructions.
  • Provided essential support for trade shows, ensuring seamless event execution and positive client interactions.

Security Guard

Mcqueens Tavern
01.2014 - 12.2014
  • Monitoring and observing patrons to maintain a safe and secure environment within a bar environment
  • Checked and verified photo identification prior to granting facility access.
  • Liaising with bar management to enforce policies, handle incidents discreetly, and provide an enjoyable atmosphere for patrons.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Improved response time to incidents by maintaining clear communication channels with team members.

SALES ASSISTANT

SEATON HOTEL
01.2012 - 10.2024
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.

Education

Diploma - Applied Cloud Technology

La Trobe University
Bendigo, VIC
2024

Some College (No Degree) - Information Technology

Google Professional Certificate
Online

Skills

    Michael Curley

    Al Lumiere / Commercial Supervisor of Stegbar

    0408 408 801

    Tom Brown

    Production Manager of Stegbar

    0421 870 929

Technology proficiencies

Ticketing:

Freshdesk,   Jira Service Desk,

Software:

Active   Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom

Browsers:

Google   Chrome, Microsoft Edge, Mozilla Firefox

Networking:

LAN,   Mesh Wi-Fi Network Systems, DHCP, VPN, DNS

Platforms:

Windows   10 Enterprise, macOS, Android, iOS, Chrome OS

System Administration Proficiencies

Windows Server 2016 | Hands-On Virtual Labs

· Installed and setup VirtualBox, Windows Server 2016, linked clones, and RDP.

· Added Windows 10 client machines to Windows Server 2016 domain.

· Created and modified Active Directory template user accounts to hold various properties.

· Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop.


Languages

Serbian
Full Professional
Croatian
Full Professional
Macedonian
Professional Working

Timeline

Assembler

Stegbar
03.2021 - Current

Operations Agent

DHL express
08.2017 - 02.2021

Security Guard

Mcqueens Tavern
01.2014 - 12.2014

Trade Assistant

Trade Assistant
01.2012 - 07.2017

SALES ASSISTANT

SEATON HOTEL
01.2012 - 10.2024

Diploma - Applied Cloud Technology

La Trobe University

Some College (No Degree) - Information Technology

Google Professional Certificate

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ALEKSANDAR COLOVIC