Aleksandar Ilic
PERTH,WA
Summary
Dynamic Restaurant Manager with a proven track record at Besk, excelling in inventory management and staff training. Achieved significant profitability improvements through effective labour cost control and fostered a positive team culture, enhancing customer satisfaction and loyalty. Passionate about delivering exceptional dining experiences and driving operational success.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Besk
Perth, Australia
12.2024 - Current
- Supporting senior management in the daily operation of a high-volume hospitality venue.
- Oversee daily FOH and BOH operations to ensure smooth service delivery and adherence to venue standards.
- Lead, supervise, and support hospitality teams across service periods, ensuring effective communication and teamwork.
- Assist with staff recruitment, onboarding, training, and ongoing performance development.
- Prepare staff rosters, manage labour allocation, and support wage cost control in line with business targets.
- Monitor service quality and customer satisfaction, resolving escalated guest feedback professionally.
- Assist with inventory management, ordering, stock rotation, and waste reduction.
- Ensure compliance with Australian food safety, RSA, WHS, and licensing requirements.
- Support financial processes including cash handling, end-of-day reconciliation, and reporting.
- Assist with the delivery of promotions, events, and service initiatives to drive revenue.
Assistant Manager (BOH & FOH Focus)
Lytham House
Lytham, UK
06.2022 - 08.2024
- A key member of the senior management team in a busy 1
- Rosette restaurant, supporting end-to-end operations across both front and back of house while maintaining high culinary and service standards.
- Led and coordinated BOH and FOH teams to ensure seamless daily operations in a high-pressure dining environment.
- Acted as the main operational link between kitchen and service teams, improving communication and service flow.
- Recruited, trained, and mentored new team members, building a skilled and reliable workforce.
- Delivered structured training on service standards, food knowledge, hygiene, and upselling techniques.
- Supported rota planning, labour forecasting, and staff cost control.
- Oversaw stock control, ordering, and supplier coordination to maintain quality while reducing waste.
- Ensured full compliance with food safety, health & safety, and hygiene regulations.
- Assisted with menu changes, promotions, and special events, aligning operations with business objectives.
- Actively handled guest feedback and complaints, ensuring swift and professional resolution.
- Key Achievements
- Improved service efficiency and consistency, contributing to higher customer satisfaction and repeat business.
- Reduced food waste through improved inventory control and BOH–FOH coordination.
- Strengthened team performance and morale through hands-on leadership and personalised staff development.
General Manager
Om Burger
Bristol, UK
08.2021 - 06.2022
- Worked closely with owners to expand income streams and improve cash flow.
- Managed full BOH and FOH operations with a strong hands-on leadership approach.
- Optimised staff costs through smart scheduling and active floor management.
- Closely monitored business performance to ensure optimal profitability.
- Led a team of 5 FOH and 9 BOH staff, focusing on engagement and retention.
- Delivered high customer service standards and encouraged word-of-mouth marketing.
- Achievements
- Increased profitability through cost control and operational improvements.
- Reduced staff turnover by fostering a positive, supportive team culture.
Assistant Manager
Four Wise Monkeys Restaurant & Bar
Bristol, UK
10.2020 - 08.2021
- Part of the original management team for a new restaurant opening.
- Recruited and trained staff for launch and ongoing operations.
- Developed operational guidelines covering hygiene, service standards, and floor plans.
- Worked closely with suppliers to ensure stock availability and cost efficiency.
- Organised ticketed events and weekly promotions to increase spend per head.
- Contributed to P&L management, reducing staff costs by 5%.
- Achievements
- Achieved a 5-star food hygiene rating.
- Successfully supported strong opening performance and sustained growth.
Assistant Manager
White Horse Seafood Restaurant & Oyster Bar
Edinburgh, UK
09.2019 - 10.2020
- Supervised daily FOH and bar operations.
- Controlled wages through forecasting and labour models.
- Produced weekly sales and performance reports.
- Organised food and drink tastings and staff training sessions.
- Created innovative promotions, including a midnight oyster happy hour.
- Achievements
- Increased bar sales through creative promotions.
- Consistently exceeded sales targets.
Duty Manager
Le Bistrot Pierre
Cardiff, UK
05.2018 - 09.2019
- Managed opening and closing procedures as a key holder.
- Recruited, trained, and supervised staff.
- Handled stock management, banking, and end-of-day administration.
- Executed head office marketing campaigns and resolved guest complaints.
Bar Team Leader / Event Coordinator
Lake Vyrnwy Hotel & Spa
Llanwddyn, UK
11.2016 - 11.2017
- Worked in an award-winning fine dining restaurant (AA Rosette).
- Led bar and event teams for weddings, corporate events, and conferences.
- Coordinated with events management to ensure smooth delivery.
Education
Computer Technician -
Technical Secondary School Nova Gorica
Nova Gorica, Slovenia01.2015
Health & Safety Level 1 -
Cambrian Training
UKCellar Management -
Cellarfix Training
UKRSA & Food Handler Certificate -
Australia
AustraliaSkills
- Inventory management
- Staff training
- Labour cost control
- Compliance management
- Event planning
- Customer relationship management
Hobbies and Interests
- Travel & Cultural Experiences
- Sports
- Live Music & Events
- Business & Start-ups
References
Available upon request
Timeline
Restaurant Manager
Besk
12.2024 - Current
Assistant Manager (BOH & FOH Focus)
Lytham House
06.2022 - 08.2024
General Manager
Om Burger
08.2021 - 06.2022
Assistant Manager
Four Wise Monkeys Restaurant & Bar
10.2020 - 08.2021
Assistant Manager
White Horse Seafood Restaurant & Oyster Bar
09.2019 - 10.2020
Duty Manager
Le Bistrot Pierre
05.2018 - 09.2019
Bar Team Leader / Event Coordinator
Lake Vyrnwy Hotel & Spa
11.2016 - 11.2017
Computer Technician -
Technical Secondary School Nova Gorica
Health & Safety Level 1 -
Cambrian Training
Cellar Management -
Cellarfix Training
RSA & Food Handler Certificate -
Australia