Aleksandar Luseski
Summary
Friendly and empathetic, with excellent communication skills, I am dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Repco
01.2024 - 03.2025
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Processed orders and returns using company-specific software to ensure timely fulfillment.
- Collaborated with team members to enhance customer satisfaction through effective communication strategies.
- Handled customer complaints, escalating unresolved issues to management when necessary for resolution.
- Maintained knowledge of products and services to deliver up-to-date assistance to customers.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Information Technology - IT
Swinburne University of Technology
Melbourne, VIC03-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Product knowledge
- Research
- Relationship building
Timeline
Customer Service Representative
Repco
01.2024 - 03.2025
Bachelor of Information Technology - IT
Swinburne University of Technology
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