Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleksandar Luseski

Summary

Friendly and empathetic, with excellent communication skills, I am dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Repco
01.2024 - 03.2025
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Processed orders and returns using company-specific software to ensure timely fulfillment.
  • Collaborated with team members to enhance customer satisfaction through effective communication strategies.
  • Handled customer complaints, escalating unresolved issues to management when necessary for resolution.
  • Maintained knowledge of products and services to deliver up-to-date assistance to customers.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Information Technology - IT

Swinburne University of Technology
Melbourne, VIC
03-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Payment processing
  • Product knowledge
  • Research
  • Relationship building

Timeline

Customer Service Representative

Repco
01.2024 - 03.2025

Bachelor of Information Technology - IT

Swinburne University of Technology
Aleksandar Luseski