Summary
Overview
Work History
Education
Additional Information
References
Timeline
Generic

Alexander Borisov

Varsity Lakes

Summary

I’m a hospitality professional with 7 + years’ of demonstrated team management, development and leadership in work environments of various sizes and diverse teams. I am passionate about establishing a culture which inspires a strong work ethic and encourages extraordinary customer service from my staff. In this role I am looking to be challenged so that I can develop my skillset further and help me to reach new heights in my management career. I would be excited to join a unique culture and market leader like Cater Care. I strongly believe that I have a wide range of skills and experience which would make me a great candidate for this role.

Overview

11
11
years of professional experience

Work History

Front Office Assistant Manager

Novotel
02.2023 - Current
  • Managing the processes of Front Office/Food and Beverage/Concierge Department
  • Making decisions while organising the Key communication between the hotel departments -including Maintenance, Front Office, Housekeeping, etc.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments (taking and chasing missed payments)
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Prepared monthly resort audits for review.

Hotel Duty Manager

Meriton Suites
09.2022 - Current
  • Reservation systems experience (Centrix). Directing and overseeing reservation, reception, room service and housekeeping activities
  • Safety and Policy Management. Ensuring adherence to occupational health and safety regulations and correct procedure execution.
  • Genuine and Friendly Customer Service. Maintaining guest satisfaction by providing exceptional service and offering assistance for all enquiries.
  • Leadership Skills. Managing team of 10+ front desk agents and helped to resolve issues arising during shifts.
  • Resourceful. Responsible for the safe execution of procedures during fire alarms and drills. Supervising grounds, employee entrances and exits and security officers on duty.

Food and Beverage Supervisor

Star Casino
05.2021 - 09.2022
  • Ability to work in a fast paced and time sensitive environment. Managing Room service in three hotels - The Grand, The Dorsett, and The Darling, 2 Pool Bars, and providing the riders and catering for special events.
  • Stock Management. Placing stock orders for food and beverage, stationary and uniforms for the in room dining department. Taking Inventory and completing stocktakes once a week.
  • Enthusiastic personality. Managing the reward and recognition Program including Diversity Management. Creating events for a positive and uplifting culture of a diverse team
  • Report Analysis. Providing daily Financial and Sales Reports to higher management
  • Rostering skills. Creating and maintaining rosters for a team of 45 staff.

In Room Dining Supervisor

Palazzo Versace Gold Coast
11.2020 - 05.2021
  • Service excellence. Delivering extraordinary fine dining experience.
  • Multitasking. Looking after the key food and beverage departments - Pool bar, Breakfast restaurant Il Barocco, Banquets, and In Room dining services.
  • Brand Ambassador. Taking pride in personal appearance and attitude to represent a high end luxurious hotel product. Leading by example for my colleagues in presentation and positive workplace attitude.

Food and Beverage Team Leader

International Convention Centre, Sydney
08.2017 - 11.2020
  • Adherence to quality control for food and safety standards. Maintaining highest standards for food presentation and service at variously challenging events (20 - 5000 delegates)
  • Resourceful and resilient. Managing large scale events and ensuring the smooth workflow of high volumes of staff working together (up to 30 staff for one event).
  • Task Delegation. Delegating daily staff responsibilities and job duties to improve quality of service, individual accountability, and sanitary standards
  • Coaching and mentoring. Training food and beverage team members, confirming staff ability to provide recommendations and answer questions about dietary options
  • Customer Resolution. Resolving customer complaints involving food or beverage quality and service

Sales and Marketing Executive

Nexba
02.2018 - 06.2019
  • Business Strategy. Analyzing sales and marketing data for improved strategies.
  • Account Management. Cultivating and maintained strategic alliances with key partners and vendors (Coles, WWs, Aldi, and Metcash).
  • Project Management. Organizing events, trade shows, and product presentations related to national conferences and conventions.
  • Remote and autonomous work. Undertaking remote work by visiting remote partners to secure and strengthen key strategic contracts for Nexba.

Marketing Manager

Easy School
02.2013 - 07.2016
  • Marketing. Liaising with marketing and PR colleagues to promote special events in social calendars. Managed Social media strategy
  • Creativity and theming. Coordinating florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
  • Relationship. Managing relationship and a strong networking system with strategic partners and various businesses in the search of cross-marketing opportunities

Education

Master of Science - Tourism And Hospitality (Hotel Management)

International School Of Management, Sydney
Manly, Sydney
05.2023

Master of Science - Management And Organisation

International College Of Management, Sydney
Manly, NSW
11.2018

Bachelor of Science - Business Administration And Management

University of Maryland University College
Adelphi, MD, USA
09.2009

Additional Information

Reservation software - Opera, Centrix

Team Management/Roster software - Microsoft Teams, Kudos, Ento, Human Force, Xero, Basecamp, Deputy, Trello.

RSA

First Aid and CPR

Drivers license

Various Safety, Respectful Environment, LGBTQI+ Ally, Sustainability Trainings at ICC Sydney

References

Fabian Kloeppel, Hotel Manager, Meriton Southport, QLD, Australia

E-mail: mgr.qld2@meriton.net.au

Phone: +61 (4) 233 72 073

Samarth Anand, Premium Services Manager, Star Gold Coast, QLD

E-mail: sam.anand@star.com.au

Phone: +61 (4) 381 42 648

Jake Piccirillo, F&B Supervisor, ICC Sydney, Sydney, Australia

E-mail: jpiccirillo@iccsydney.com

Phone: +61 (4) 121 34 108



Timeline

Front Office Assistant Manager

Novotel
02.2023 - Current

Hotel Duty Manager

Meriton Suites
09.2022 - Current

Food and Beverage Supervisor

Star Casino
05.2021 - 09.2022

In Room Dining Supervisor

Palazzo Versace Gold Coast
11.2020 - 05.2021

Sales and Marketing Executive

Nexba
02.2018 - 06.2019

Food and Beverage Team Leader

International Convention Centre, Sydney
08.2017 - 11.2020

Marketing Manager

Easy School
02.2013 - 07.2016

Master of Science - Tourism And Hospitality (Hotel Management)

International School Of Management, Sydney

Master of Science - Management And Organisation

International College Of Management, Sydney

Bachelor of Science - Business Administration And Management

University of Maryland University College

Similar Profiles

CREATE PROFILE
Alexander Borisov