Summary
Overview
Work History
Education
Skills
Certification
Training
Languages
Timeline
Generic

Aleksandra Spasov

Kambah,ACT

Summary

Experienced and highly organised administrative professional with a strong background in practice management, team leadership, and executive support across both Australia and New Zealand. Proven ability to manage complex administrative functions, lead cross-functional teams, and deliver high-quality service in healthcare, education, and government environments. Skilled in stakeholder engagement, problem-solving, and compliance, with a sharp attention to detail and a proactive, solutions-focused approach.


Demonstrated cultural competency and sensitivity working with diverse communities including Aboriginal, Māori, Pacific Islander, European, and Asian populations.


Technically proficient across a broad range of systems including Microsoft Office (Excel, Word, PowerPoint, Publisher), Microsoft Project, Outlook, Dreamweaver, ShadoMX, Xero, TRIM, and medical software such as Best Practice, Genie, and Houston VIP. Familiar with project management frameworks such as Prince2 and adept at managing websites, IT systems, and data integrity.


General operations and project management in budgeting, compliance, and team coordination.


Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilises strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.


Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.


Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.

Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.

Experienced Practice Manager successful at handling payroll administration and patient relations for 5-Medical Practitioners.


Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.


Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognised for staff development leading to high performing teams.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Practice Manager/Nursing Home Administrator

Weston Creek Family Medicine
06.2017 - Current
  • Planning
  • Determine annual goals of practice in consultation with principals prepare budgets & plans accordingly & provide regular reports on business performance in relation to goals. Work with principals to develop and implement strategies for achievement of practice goals.
  • Human Resources
  • Recruitment, development and management of clinical and non-clinical practice staff to ensure high performance and continuing professional improvement. Leadership and management include team building, delegation of tasks and conflict resolution. Administer payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met, and records are maintained.
  • Developing educational course for staff training.
  • Nursing Home Administration
  • Administering the provision of medical services to multiple Nursing Home Residential Facilities, including billing.
  • Systems
  • Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
  • Finances
  • Maintain and control debtors, creditors and general ledger to ensure maximum profitability & cash flow and compliance with all taxation, record keeping and other statutory requirements. Prepare financial reports & taxation records and liaise with external accountants.
  • Equipment and Software
  • Maintain computer hardware and software in conjunction with suppliers. Schedule maintenance and upgrades of equipment. Prepare recommendations and arrange finance for purchase of capital equipment.
  • Compliance
  • Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial & employment law, OHS requirements, privacy obligations and taxation responsibilities. Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
  • Meeting and maintaining the requirements for the Practice Accreditation and obligations to Medicare.
  • Ensure practice complies with all contractual obligations.
  • General:
  • Other responsibilities as required.

Practice Manager/Administration Team Leader

Massey University Medical Centre and Student Counselling Service
03.2008 - 08.2016
  • Team leadership and supervision of administration and reception staff.
  • Provision of a support service and maintenance of records and correspondence.
  • Maintaining departmental manuals of Policies and Procedures.
  • Maintenance of government-mandated medical reporting records including for the Primary Health Organisation and Ministry of Health.
  • Maintenance of the Massey University Medical and Counselling Service website.
  • Management of payment and billing processes.
  • Maintenance of clinical staff diaries.
  • Training, including Treaty of Waitangi training for all medical and counselling staff.
  • Coordination of computer and software upgrades for the Medical and Counselling Service.
  • Member of Massey University’s committee for records management and implementation of electronic archiving.

Project Officer (contracted)

Massey University Information Technology Service (ITS)
10.2008 - 01.2009
  • Developed templates for Massey ITS Standard Operating Procedures to be applied across all ITS areas starting with Customer Relations and IT Infrastructure.
  • Researched requirements for information technology support across the University.
  • Produced written and oral reports for the Standard Operating Procedures Project.

Project Officer: Voice and Information Communication Technology (ICT) Team

Department of Veterans’ Affairs (DVA)
07.2006 - 08.2008
  • Management of VIPs’ ICT requirements, including for the Minister’s Office.
  • Management of the Department’s mobile phone and BlackBerry fleets.
  • Management of contracts with communications providers.
  • Management of communications for departmental overseas travel.
  • Maintenance of ICT project budgets and reporting on expenditure.
  • Coordinated ICT project completion of documentation.
  • Providing ICT support and training to new departmental and ministerial staff.
  • Representing DVA at external forums regarding ICT.
  • Review and update of Voice and ICT Support intranet website.

Project Officer: Veterans’ Services Team

Department of Veterans’ Affairs (DVA)
01.2005 - 08.2008
  • Administration of DVA Facts & Forms website and database.
  • Management of DVA’s Console Operators.
  • Management of mobile phone arrangements for Minister’s Office.
  • Maintenance of Veterans’ Services budget and reports on expenditure.
  • Provision of training to new users of the DVA telecommunications system.
  • Provision of training for ‘New Printer Solution’ project.
  • Representation of DVA at external forums relating to Veterans’ Services.
  • Plan and design of revised Veterans’ Services intranet website.

Help Desk Operator

Massey University ITS
02.2008 - 03.2008
  • Verbally assisting Massey University staff with resolution of computing issues
  • Logging of incidents when further support required.

Executive Officer: Strategic Support Branch

Department of Veterans’ Affairs (DVA)
10.2004 - 12.2004
  • Executive support for Head, Strategic Support Branch, DVA.
  • Maintenance and reporting of branch budget and salaries.
  • Preparation of additional funding proposals for new or unfunded branch activities.
  • Verification of accounts for audit services rendered to the Department.
  • Maintenance of branch training and leave registers.
  • Booking of branch and executive travel and maintenance of travel acquittals.
  • Maintenance of IT equipment register and orders.
  • Provision of telecommunications statistics to DVA staff.

Project Officer: Voice Transition Project

Department of Veterans’ Affairs (DVA)
01.2004 - 09.2004
  • Coordination of project to implement new telecommunications infrastructure.
  • Support of users during transition including training and ongoing support.
  • Representation of team at departmental meetings.
  • Management of National and State Offices’ Console Operator contracts.
  • Maintenance of project library including project documentation.
  • Financial Management and reporting of project funds.

Executive Assistant (Secretary) to Head, Strategic Support Branch

Department of Veterans’ Affairs (DVA)
10.2003 - 12.2003
  • Management and reporting on branch budget, including staff travel.
  • Maintenance of diary and appointments for senior branch staff.
  • Management of workflows for branch targets.
  • Provision of secretariat support.
  • Provision of research assistance.
  • Arrangement of workshops and meetings.

Office Administrator and Personal Assistant

Electorate Office of Annette Ellis MP (Member for Molonglo, Parliament of Australia)
01.2002 - 10.2003
  • Maintenance of diary and appointments books.
  • Correspondence production.
  • Assisting with Constituent inquiries.
  • Maintenance of electorate databases and filing system.
  • Cataloguing and maintaining register of photographs.
  • Input of data on Electrac (Australian Electoral Roll database).

Dressmaker

Dressmaker (own business)
01.1990 - 01.2003
  • Operating small business for custom design dressmaking.
  • Accounts, bookkeeping, invoicing.
  • Cash handling and receipting.
  • Stock-take and ordering stock.
  • Quotes and Dressmaking.

Literacy Education Officer

St Pius X Primary School and Calwell High School
02.1995 - 12.1995
  • Assist students to improve literacy skills (group work and one-to-one).
  • Preparation of class plans.
  • Class supervision and communication with students.
  • Teaching small groups.
  • Marking class work.

Education

Bachelor of Business Studies - Operational Management

Massey University
01.2009

Certificate III - Business Administration

Capital Careers
Canberra
01.2002

Statement of Attainment - Custom Draping and Pattern Making

Canberra Institute of Technology
01.1998

Certificate - Literacy Education Officer

Australian Catholic University
01.1995

Statement of Attainment - Literacy Education Officer

Canberra Institute of Technology
01.1994

Diploma - Textile and Custom Fashion Design

Australian Capital Territory Institute of Technology and Further Education
01.1990

Skills

  • Microsoft Office (Excel, Word, PowerPoint, Publisher)
  • Microsoft Project
  • Outlook
  • Dreamweaver
  • ShadoMX
  • Xero
  • TRIM
  • Best Practice
  • Genie
  • Houston VIP

Certification

2003-2008: Australian Public Service Commission skills courses - courses completed included Information Mapping, Outlook Productivity, FrontPage and Dreamweaver Productivity, Writing for the Public Service, and People Skills.

Training

2017 - Current: Ongoing Education and Development as part of professional development including; Webinars and Seminars in: Patient Health Records, Privacy and Confidentiality, Patient Communication, Appointment Management, Risk Management, Infection Control, Work Health and Safety, Organisational Culture

Languages

English
Full Professional
Greek
Native or Bilingual
Bulgarian
Native or Bilingual

Timeline

Practice Manager/Nursing Home Administrator

Weston Creek Family Medicine
06.2017 - Current

Project Officer (contracted)

Massey University Information Technology Service (ITS)
10.2008 - 01.2009

Practice Manager/Administration Team Leader

Massey University Medical Centre and Student Counselling Service
03.2008 - 08.2016

Help Desk Operator

Massey University ITS
02.2008 - 03.2008

Project Officer: Voice and Information Communication Technology (ICT) Team

Department of Veterans’ Affairs (DVA)
07.2006 - 08.2008

Project Officer: Veterans’ Services Team

Department of Veterans’ Affairs (DVA)
01.2005 - 08.2008

Executive Officer: Strategic Support Branch

Department of Veterans’ Affairs (DVA)
10.2004 - 12.2004

Project Officer: Voice Transition Project

Department of Veterans’ Affairs (DVA)
01.2004 - 09.2004

Executive Assistant (Secretary) to Head, Strategic Support Branch

Department of Veterans’ Affairs (DVA)
10.2003 - 12.2003

Office Administrator and Personal Assistant

Electorate Office of Annette Ellis MP (Member for Molonglo, Parliament of Australia)
01.2002 - 10.2003

Literacy Education Officer

St Pius X Primary School and Calwell High School
02.1995 - 12.1995

Dressmaker

Dressmaker (own business)
01.1990 - 01.2003

Certificate III - Business Administration

Capital Careers

Statement of Attainment - Custom Draping and Pattern Making

Canberra Institute of Technology

Certificate - Literacy Education Officer

Australian Catholic University

Statement of Attainment - Literacy Education Officer

Canberra Institute of Technology

Diploma - Textile and Custom Fashion Design

Australian Capital Territory Institute of Technology and Further Education

Bachelor of Business Studies - Operational Management

Massey University
Aleksandra Spasov