Aleksandra Szupke

Hostess at the hotel restaurant.

• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Built positive relationships with other front-of-house and kitchen staff.
• Stayed attentive to server availability and table turnover to quickly seat guests.

Coordination of government projects financed from the Polish State budget and implemented by independent entities.

• Creating application letter for business financing, including market research and cost estimation.
• Assisted project manager in drafting schedules and related documentation.
• Monitored the project execution, cost, times and documentary control.
• Created and maintained project documentation to drive transparency with stakeholders.
• Developed a database for purpose of supervision of resources, costs and deliverables.
• Produced status reports and closure reports.

Administration in a logistics company operating on the international market.

• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Entered invoices details to Software system used by the company and ensured of the accuracy of invoices.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Checked office stock to determine supply levels and maintain inventory.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Handled incoming calls and directed callers to appropriate department or employee.
• Responded to customer issues to provide immediate resolution and improve retention.

Barista and supervisor at high occupancy venue.

• Trained new employees in operational procedures and modeled duties for front and back house positions.
• Created detailed reports on weekly and monthly revenues and expenses.
• Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
• Prepared and served coffee, espresso drinks, blended coffees and teas.

Assistant at the promotional activities of the charitable entity.

• Developed and maintained content and communications to drive marketing campaigns, activities and events.
• Updated web pages and social media profiles to reflect proactive strategies and engage customers.
• Optimized and prepared content to produce digital and printed collateral.

Years of work in the above economic sectors have taught me reliability, responsibility for performed duties, punctuality, maintaining high standards of customer service, ability to work under pressure, quick and skillful problem solving, working in team, meticulous organization of working time and maintaining a clean work environment,