Summary
Overview
Work History
Skills
Timeline
Generic

Aleluia Ioane

Greenacre,NSW

Summary

Dynamic and detail-oriented professional with experience at City Life Hotel, excelling in housekeeping coordination and guest services. Proven ability to enhance order accuracy and maintain workplace cleanliness. Strong teamwork and collaboration skills, complemented by expertise in safety compliance and time management, ensuring optimal guest satisfaction and operational efficiency.

Overview

19
19
years of professional experience

Work History

Pick Packer

Pet Stock
04.2018 - Current
  • Operated warehouse equipment to efficiently pick and pack products for dispatch.
  • Ensured accurate labeling of items, reducing shipping errors and improving order accuracy.
  • Maintained cleanliness and organization of work area to adhere to safety standards.
  • Collaborated with team members to optimize workflow and meet daily targets.
  • Assisted in training new staff on packing techniques and warehouse protocols.
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.

Parcel Sorting Officer

Australia Post
04.2018 - 11.2022
  • Sorted incoming parcels according to specified routes and delivery schedules.
  • Operated parcel sorting machinery, ensuring efficient processing of items.
  • Assisted in maintaining cleanliness and organization within sorting area.
  • Participated in training sessions on safety protocols and equipment usage.

Housekeeping Coordinator

City Life Hotel
12.2008 - 01.2011
  • Coordinated daily housekeeping operations to ensure optimal cleanliness and guest satisfaction.
  • Developed and implemented efficient scheduling systems for housekeeping staff assignments.
  • Trained new team members on housekeeping procedures and safety protocols.
  • Monitored inventory levels of cleaning supplies, facilitating timely reordering as needed.
  • Conducted regular inspections to maintain high standards of cleanliness and adherence to health regulations.
  • Collaborated with management to streamline workflows, improving turnaround times for room readiness.
  • Resolved guest complaints promptly, enhancing overall customer experience and retention rates.
  • Worked with front desk to respond promptly to all guest requests.

Hotel Receptionist

City Life Hotel
01.2011 - 2014
  • Greeted guests upon arrival, ensuring a welcoming atmosphere and efficient check-in process.
  • Managed reservation system, accurately processing bookings and modifications for optimal guest satisfaction.
  • Assisted guests with inquiries, providing information about hotel services and local attractions.
  • Coordinated with housekeeping to ensure timely room readiness for incoming guests.
  • Handled billing and payment transactions, maintaining accuracy in financial records.
  • Collaborated with team members to streamline front desk operations and improve service efficiency.
  • Trained new staff on front desk procedures, fostering a knowledgeable and capable team environment.

Room Attendant

City Life Hotel
08.2006 - 2007
  • Maintained cleanliness and sanitation standards in guest rooms and public areas.
  • Prepared and restocked housekeeping carts for efficient daily operations.
  • Responded promptly to guest requests, ensuring satisfaction with services provided.
  • Inspected rooms for maintenance issues, reporting findings to management for timely resolution.
  • Collaborated with team members to optimize workflow and enhance service delivery.
  • Trained new staff on housekeeping procedures and safety protocols to ensure compliance.
  • Assisted in developing strategies for improving overall guest experience through enhanced room presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.

Skills

  • Pallet jack operation
  • Order accuracy
  • Packing efficiency
  • Warehouse safety
  • Workplace cleanliness
  • Maintaining equipment
  • Stock replenishment
  • Time management
  • Quality control
  • Safety compliance
  • Quick learner
  • Attention to detail
  • Teamwork and collaboration

Timeline

Pick Packer

Pet Stock
04.2018 - Current

Parcel Sorting Officer

Australia Post
04.2018 - 11.2022

Hotel Receptionist

City Life Hotel
01.2011 - 2014

Housekeeping Coordinator

City Life Hotel
12.2008 - 01.2011

Room Attendant

City Life Hotel
08.2006 - 2007

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Aleluia Ioane